OUR COMMITMENT TO MERCEDES-BENZ

At Mercedes-Benz Kingston, we’re more than an authorized dealershipwe’re dedicated ambassadors of the Mercedes-Benz legacy. With decades of excellence behind us, we proudly uphold the brand’s values of performance, luxury, and innovation. Our passion extends beyond the vehicles we sell. We’re deeply invested in our local community, actively supporting causes and initiatives that make Kingston a better place to live and drive.

CORE ACCOUNTABILITIES

• Establish and nurture customer relationships for the purpose of selling New or Pre-Owned vehicles.
• Handle incoming sales traffic (on the telephone, internet, and in person).
• Qualify all prospects.
• Arrange trade-in appraisals through the Pre-Owned Sales Manager.
• Liaise between prospect and sales management during negotiations.
• Arrange New and Pre-Owned deliveries through sales management.
• Actively prospect new customers on a continuous basis.
• Follow up with past deliveries ensuring the customers’ expectations have been satisfied.
• Research and study product changes.
• Attend and participate in weekly sales meetings.
• Review the previous month’s performance vs. objective, paying attention to individual floor traffic management statistics.
• Familiarize yourself with all manufacturers’ sales, lease and finance programs.
• Make annual, lease maturity contact calls with existing client base.
• Keep apprised of competitive products.
• Review historical performance vs. objectives together with management with the aim of setting annual sales objectives for the New Year.
• Participate in off-site marketing and advertising initiatives as required by sales management.
• Assist in the arrangement of showroom displays as required.
• Participate in off-site product and skills training programs.
• Close sales by overcoming objections; asking for sales; negotiating prices; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collect payments.
• Keep apprised of all applicable federal, provincial and local laws which govern retail auto sales
• During the delivery process, escort customers to the customer lounge, Parts Counter, and introduce them to the Service Department, including Management.

REQUIREMENTS

• High school diploma or equivalent
• Ability to read and comprehend instructions and information
• Valid Ontario G Driver’s Licence
• Clear Driver’s Abstract
• Valid OMVIC registration
• Strong business acumen
• Professional appearance
• Ability to sell the minimum quota according to dealership objectives
• Excellent communication skills: verbal and written
• Excellent customer service skills

Sales Consultants are responsible for the sale and lease/finance of New or Pre-Owned vehicles to existing or new customers. They are expected to meet both sales quota and gross profit targets on a consistent basis.