SALES ASSOCIATE at Murphy Auto Group DBA MIRACLE TOYOTA

Graniteville, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Vehicle Knowledge, Paperwork Processing, Follow-Up Systems, Product Training, Ethical Conduct, Communication, Test Drive Coordination, Customer Satisfaction, Prospect Development, Time Management, Goal Setting, Service Department Introduction, Delivery Preparation, Post-Delivery Follow-Up

Industry

Motor Vehicle Manufacturing

Description

Car Sales - Summary Sells/leases new and used vehicles at dealership gross profit, volume, and customer satisfaction standards. Car Sales - Essential Duties * Sells and delivers a minimum number of vehicles per month. * Know the mission statement * Understand and know the “ Road to the Sale” * Always have the Murphy Clipboard and approved documents on the clipboard * Assist with 2nd delivery process * Must wear Murphy Auto Group approved attire * Writes complete sales orders and processes paperwork in accordance with dealership policies. * Utilizes dealership sales control and follow-up systems. * Attends product and sales training courses as requested by the sales manager. * Keeps up to date on new products and services within the industry. * Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. * Maintains a prospect development system. * Conducts business in an ethical and professional manner. * Satisfies the transportation needs of vehicle purchasers. * Approaches, greets, and helps or direction to any customer who enters the dealership showroom or sales lot. * Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. * Explains fully product performance, application and benefits to prospects. * Describes all optional equipment available for customer purchase. * Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. * Exhibits a high level of commitment to customer satisfaction. * Knows and understands the federal, state, and local laws which govern retail automobile sales. * Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals. * Keeps abreast of new products, features, accessories, etc., and their benefits to customers. * Knows and understands equity and values and can explain depreciation to the customer. * Ensures that the sales manager has an opportunity to meet each customer. * Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.). * Prepares sold vehicles for customer delivery prior to customer arrival. * Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork. * Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. * Schedules first service appointment. * Follow up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met. * Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively. * Attends sales meetings. * Maintains professional appearance. * Other tasks as assigned.

Responsibilities

The Sales Associate is responsible for selling and leasing vehicles while meeting dealership standards for gross profit, volume, and customer satisfaction. They must assist customers throughout the sales process, from greeting them to delivering the vehicle and ensuring customer understanding of features and paperwork.