POSITION OVERVIEW

You’ll be the welcoming face of the studio—greeting guests, guiding prospects, and powering both member experience and studio growth.

• Greet members and guests with energy and positivity
• Lead studio tours and introductory “intros” for prospects at Orangetheory
• Conduct phone inquiries, follow‑up calls, and maintain care communications
• Maintain accurate sales records and lead referrals using OTF systems
• Process transactions (memberships, retail, concessions)
• Keep front desk and lobby clean and organized; follow daily checklist
• Participate in 1–2 OTF workouts per week to speak knowledgeably about Orangetheory Fitness
• Collaborate with coaches and support studio operations, including onboarding new clients
• Follow up with prospects and handle member inquiries or concerns promptly