Ref#: W162711
Department: Retail
City: Solna
State/Province: Stockholm County
Location: Sweden
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Through our Cultural focus behaviors demonstrate a true passion and respect for the Ralph Lauren customer, product and retail
environment. Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys
steps of service to Create, Connect, Convert, Confirm, Continue in store and via our digital platforms.

Essential Duties & Responsibilities

• Welcome and assist the customer (Connect) identify their needs (Convert) concluding the transaction (Confirm) comply the

customers details into the data base in order to (Continue) to stay connected (Continue) and maintain the highest level of

service.

• Contribute to the store sales performance by meeting personal sales objectives and KPI’s by delivering a high level of

service to all customers.

• Capture customer data and information into the company tools and continue to acquire and develop customer

relationships through ongoing communication.

• Promote other in store services to customers, including but not limited to: Alterations, Gift cards, Personalization, Delivery

service, Transfers, Holds, Private appointments, Ralph Lauren Home, on- line and digital services and other store locations.

• Acquire & maintain a good level of product knowledge and stock availability.
• Participate in store merchandising activities in line with the Ralph Lauren Brand Image directives and standards, including

but not limited to: Daily stock maintenance and Folding standards, Replenishment, Product transfers, New product

launches and Seasonal floor changeovers.

• Assist customers in all areas of the customer journey.
• Communicate Product and Customer Feedback to managers.
• Contribute to the maintenance of standards in the back of house and communal areas.
• Adhere to all company policies and standard operating procedures at all times.
• Actively participate & contribute to store Brilliant briefs and training.

Experience, Skills, and Knowledge

• Experience in the service or retail industry.
• Delivers a good level of Sales & Service in store and digitally with some supervision.
• Has a basic knowledge of non- specialized departments.
• Moves with urgency to deliver results
• A team player and goal driven.
• Communicates with confidence.
• Exhibits pride through a positive demeanor, body language, personal presentation and dress standards in line with Ralph Lauren expectations.
• Has a desire to develop skills to improve performance.
• Connects with and demonstrates the RL CFA’s: Empowerment with Personal Accountability, Straight Talk, Moves with Urgency, One Team Focused on the Consumer, Focus on What Matters Most.

• Welcome and assist the customer (Connect) identify their needs (Convert) concluding the transaction (Confirm) comply th