SALES ASSOCIATE COMPETENCIES AND SKILLS

The Sales Associate must demonstrate a set of competencies/skills that establish them as a sales generator and team player within the store. These competencies outline a skill-set that is required of a Sales Associate to be successful in their role.

REQUIRED SKILLS/EXPERIENCE

• Outgoing personality that can interact openly with others
• Demonstrated ability to achieve individual selling goals and metrics
• Customer Service experience required
• Demonstrated sales accountability
• Strong personal leadership skills and desire to succeed
• Exceptional interpersonal, communication and customer service skills
• Ability to work in a team environment with peers and supervisorsAbility to receive feedback from management and peers

PHYSICAL CAPABILITIES

• Ability to work a flex schedule (which includes nights, weekend and holiday availability)
• Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed
• Ability to climb step stools and ladders
• Ability to stand/walk for long periods at a time
• Possess manual dexterity and hand-eye coordination
• Ability to travel to other store locations (if needed) and attend district meetings
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for long periods of time. May occasionally involve stooping, kneeling, crouching
• Ability to work as part of a team
• Ability to effectively communicate with customers, peers, and management

• Provide and ensure legendary customer experiences consistently
• Ensure customers are your primary focus and all other tasks are secondary.
• Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge
• Display expert product knowledge of product, company history, company policy and store/company strategies
• Meet selling expectations and achieve individual and team sales goals, and contribute to the store’s overall success
• Work well with others and collaborate to build a strong store team.
• Work with Store Management to set goals for personal skills development
• Provide assistance with floor sets, window changes and other merchandising and visual expectations
• Ensure adherence to all company policy and procedures.
• Adhere to availability and scheduling needs of the business.
• Perform POS transactions accurately and efficiently and follow all cash handling procedures.
• Ensure Loss Prevention awareness to protect the store from internal and external shortages.Assist store management team with housekeeping responsibilities.