ABOUT SWTHZ

SweatHouz is the fastest growing recovery franchise business globally. With 60 open locations and nearly 350 licenses sold, SWTHZ is focused on accelerating the worlds adoption of contrast therapy through private suite experiences harnessing the power of infrared sauna and cold plunge! Join one of our locations as a sales associate, and help us with our local and national expansion!

JOB SUMMARY

The sales advisor delivers an outstanding and well-rounded sales and service
experience to all guests and members through a compelling approach of offering
studio memberships and retail products and services. The Sales associate builds
relationships and translates the mission of SWTHZ through its product and service
offerings. They will have a strong focus on behaviors that drive member acquisition
and retention.

RELATIONSHIP BASED SELLING KNOWLEDGE, SKILLS & ABILITIES

1. Active Listening: Effective Listening isn’t just about talking or presenting price. It’s
   about understanding what motivated the intro to come in today. Mastering active
   listening skills like maintaining eye contact, asking clarifying questions, and
   summarizing key points helps build trust and ensures you’re presenting solutions
   relevant to their specific situation.
2. Relationship Building: Sales is all abut establishing connections with people. A
   successful sales associate can build rapport, forge trust, and understand the
   customers perspective. This goes beyond basic pleasantries. Building genuine
   relationships with a member or guest means building rapport through shared
   experiences, and demonstrating a vested interest in their success.
3. Product/Service Knowledge: Deep understanding of the offerings you’re selling is
   crucial. You should be able to articulate features, benefits and value propositions
   with clarity and confidence. This empowers you to address customer concerns,
   answer questions effectively, and position your offerings as the best solution to
   their needs.
4. Persuasion: Sales involves identifying and solving customer problems. This requires
   strong analytical skills, the ability to think creatively, and the confidence to
   negotiate terms that benefit both parties. Be prepared to present alternative
   solutions, overcome objections, and find mutually beneficial solutions.
5. Continuous Learner: Adaptability is your fuel. You crave new knowledge and seek
   out opportunities to expand your skillset. Once you gain new skills, you’re
   comfortable navigating ambiguity and excited by the chance to implement those
   skills in real time.

MINIMUM EDUCATIONAL LEVEL / CERTIFICATION

• High School Diploma or GED required
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator Certification (AED) received through in person training required
• Specialized credentials preferred or equivalent work experience or education in specialized function

MINIMUM WORK EXPERIENCE AND QUALIFICATIONS

• 1+ years of experience in a sales environment
• Experience with relationship-based selling, building value and overcoming objections

ESSENTIAL DUTIES & RESPONSIBILITIES

Guest (Intro) Experience and New Membership Enrollment (40% of role)

• Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals
• Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro’s individual needs and goals.
• Communicates membership options in a clear and concise manner.
• Effectively and professionally enrolls guests using company sales techniques and protocol
• Onboards new members successfully and assists with all member retention
• activities in order to drive club profitability

PROSPECTING AND LEAD GENERATION (40% OF ROLE)

• Responsible for effectively setting appointments for all leads and potential new business
• Communicates and promotes marketing campaigns to leads and members
• Manages and follows up on leads/new business using company software
• Executes daily plan for successful lead management and selling activities

MEMBER EXPERIENCE (20% OF ROLE)

• Partners with Studio Manager to provide a best-in-class, member-centric
• experience that strengthens member relationships and builds member retention.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Maintains name relationships with members and serves as a resource for their questions or concerns.
• Provides a clean, friendly, well-maintained studio to members and guests.

through which you assess talent in this role or any role.

• Inquisitive: Eager to learn and understand, observant; interested in others
• Attentive: Mindful, observant, empathetic, considerate of others
• Dependable: Consistent, flexible, true to their word, can be relied upon by others
• Enthusiastic: Engaged, positive, eager to be of service
• Performance-Minded: Strives for excel and better abilities; delivers result at the highest level
• Genuine: Fully authentic, sincere, and open-minded; shows up as who they are
• Energy: Strong endurance; self motivated; faces challenges head on
• Honest: Demonstrates high integrity, conscientious , truthful; stands up for their belief