Sales Associate Temporary - Boutique Venezia at Hermes

Venice, Veneto, Italy -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Assistance, Storytelling, Brand History Knowledge, Product Craftsmanship Knowledge, Omnichannel Experience, Client Relationship Development, Aftersales Product Care, Customer Portfolio Management, Client Data Collection, Event Participation, Product Knowledge Maintenance, Excel Proficiency, IT Tools Proficiency, Interpersonal Skills, Communication Skills, Teamwork

Industry

Retail Luxury Goods and Jewelry

Description

GENERAL ROLE The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity. MAIN RESPONSABILITIES Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience; Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services; Support customers providing all type of information, including aftersales product care suggestions; Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships; Collect and update client data, in accordance with privacy policy and company procedures; Play an active role in customers’ events and animations whenever needed; Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities. PROFILE Bachelor’s degree preferably, but not mandatory, with a fashion/linguistic focus; Fluency in Italian and English. A third language will be considered an advantage; Professional background: experience in the direct sales to clients, preferably in a luxury good boutique; Proficient with Excel / IT tools; Willing to work temporarily. The fixed-term contract is estimated to cover six or seven months with expected full-time working hours; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès! A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Responsibilities

The Sales Associate is responsible for assisting clients through personalized experiences, involving storytelling about the brand and product craftsmanship to develop sales and build lasting relationships. Key duties include advising customers across all product categories, maintaining a customer portfolio, and ensuring a memorable omnichannel experience.