Sales Associate | £25,000 basic + up to 30% bonus OTE + excellent benefits | Hybrid | Permanent

WE’RE HIRING!

If you’re looking for the next step in your sales career and have a passion for creating an excellent customer experience, then this could be the role for you!
As a Sales Associate, you’ll be at the heart of our Customer Service team, helping us connect with new customers, grow existing relationships, and deliver outstanding service across our Repair and Automotive sectors.
You’ll be responsible for opening doors with prospective customers, identifying and nurturing new business opportunities, and increasing revenue from both new and existing customers.
Working closely with the wider Customer Services Team, you’ll help convert leads through targeted outbound sales campaigns, process customer orders, and contribute to the successful achievement of team objectives and commercial revenue targets.

DID YOU KNOW…

Research tells us that men are more likely to apply to jobs if they meet only 60% of the criteria, whereas women often hesitate or don’t apply unless they meet all of the criteria. This difference in application behaviour can contribute to the gender gap in career advancement and opportunities.
We know the perfect candidate doesn’t exist! If you think you have what it takes but don’t tick every box, we’d still encourage you to apply - it could be a perfect fit!

WHAT WE DO

At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair. With an on-site Crash Laboratory, Repair Technology Centre and Training Academy, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry.
Our active safety track site is one of the leading accredited Euro NCAP testing facilities, trialling and assessing the very latest developments in vehicle safety and assistance technologies.

WHAT YOU’LL BE DOING:

• Generating leads and identifying new business opportunities through outbound sales campaigns.
• Acting as the first point of contact for customer enquiries and order placements.
• Managing contract renewals, preparing quotes, and ensuring smooth license renewals.
• Collaborating with internal teams to ensure accurate invoicing and customer satisfaction.
• Maintaining and updating CRM records to track leads and opportunities.
• Supporting events and contributing to scalable sales processes.

SKILLS & EXPERIENCE THAT WILL SET YOU UP FOR SUCCESS IN THIS ROLE:

• Previous experience in a telephone-based sales role in any industry, consistently delivering a high level of customer service and attention to detail
• Proactive and target-driven mindset
• Excellent communication skills, verbal and written
• Proficiency in MS Office suite and comfortable picking up new in-house systems
• Familiarity with CRM systems would be a bonus (training provided)