Sales Associate at Trek

Pakenham, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Process, Customer Service, Communication, Teamwork, Problem-Solving, Attention To Detail, Reliability, Computer Proficiency, Hospitality, Lead Conversion, Product Knowledge, POS Operation, Merchandising, Inventory Management, Bike Assembly

Industry

Sporting Goods

Description

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. Are you ready to take the next step in your retail career and be part of something bigger? We're looking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in-class experiences in our stores. A Bit About Us At Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling. We’re a family-owned, values-driven company that’s committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve. Why Trek? We offer more than just a job — we offer a career where you’re valued, supported, and given endless opportunities to grow. Competitive Pay and Bonus Opportunities Supportive, Team-Driven Culture Ongoing Training and Career Development Wellness and Mental Health Focus Exclusive Staff Discounts Community Involvement Fun, Energetic Work Environment About the Role As a Sales Associate, you are responsible for delivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals. Sales & Hospitality Use our Guide Sales Process to connect customers with the right bikes, gear, and services. Develop your sales and customer service skills through training, role-playing, and on-the-job experience. Follow up on Quotes and Lead List communications to ensure customer satisfaction and conversion. Participate in daily huddles and debriefs to stay aligned with the team. Make customer-focused decisions and do the right thing to create positive experiences. Respond to phone calls and store emails with professionalism and helpfulness. Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI. Product Knowledge Learn about Trek bikes, components, apparel, and technology. Maintain Trek University Guide Status by completing required learning modules and continuing education. Store Operations Help with store opening/closing, operate Ascend POS, and complete end-of-day cash-up. Execute responsibilities as directed by the Store Manager. Wear the Trek uniform and present yourself to Trek’s professional standard. When Not with Customers, You’ll Help: Complete the Daily Task List. Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking). Perform weekly Cycle Counts for inventory accuracy. Assemble or pre-assemble new bikes and assist in preparing customer bikes for service. Keep the showroom and back-of-house clean, organized, and efficient. What We’re Looking For You don’t need to be a bike expert—what matters most is your energy, curiosity, and commitment to providing excellent customer service. You bring: A positive, can-do attitude Excellent communication and teamwork skills A desire to grow through feedback and learning Problem-solving skills and customer-first thinking Attention to detail and reliability Basic computer proficiency Ready to Ride with Us? If you're energetic, driven, and passionate about creating great experiences, we want YOU on our team. Apply now and become part of the Trek Family! Learn more about us https://www.trekbikes.com/b2b/au/en_AU/careers/ Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace. Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.

Responsibilities

The Sales Associate is responsible for delivering exceptional hospitality and driving a great customer experience by connecting customers with the right products using the established sales process. This role also involves supporting daily store operations, including merchandising, inventory tasks, and administrative duties.