Position Title: SALES ASSOCIATE
Job Type: FULL TIME
Location: COQUITLAM
Compensation: $20.00 - $24.00 per hour (based on experience)

SUMMARY OF POSITION

The Sales/Driver position is critical to the successful operation of the Windsor Plywood Store. The main focus will be sales but willing to help with deliveries when needed. Our Sales staff work with our customers through the entire sales cycle – from initial greeting of customer by name to the final handshake after loading vehicle. The products require a solution & suggestion-based approach to complement our customers’ projects. This ensures a dynamic & exciting sales experience for everyone involved – far different from our competitors. The driver role requires pickup and delivery of building materials. This is done along with supporting Yard related activities – including loading & unloading with Forklifts. The role is physically demanding requiring unloading on site by hand.

KEY REQUIREMENTS

• Strong work ethic and self-motivated/self-directed, with an ability to work independently using sound judgment, logical reasoning skills, and intuition
• Excellent verbal and written communication skills in English
• Ability to be personable and social with customers to help deliver sales
• Prioritize tasks and manage time effectively, always mindful of the customer
• Flexible, honest, acting in all situations with professionalism and integrity
• Able to deal with changes, delays, or unexpected events in a professional & timely manner
• Able to use woodworking machinery for minimal routine cuts to support large projects in the Shop
• Valid class 5 Drivers License is required
• Permanent resident of Canada

• Ensure every customer experience exceeds the customer’s expectations – go the extra-mile”
• Promote features/benefits of all products & services provided – “drive sales”
• Actively participate, help develop, and contribute to sales training initiatives
• Find innovative methods to supply products to customers currently out of stock
• Placing regular stocking & Special Orders and processing front-counter transactions
• Ensure all product spaces (shelf, floor, pegs, racks) are adequately stocked
• Actively monitor stock levels, cleanliness, accuracy of signs & store navigation
• Handle customer problems & complaints in a positive & constructive manner
• Diligently follow check-lists, processes & procedures
• Loading, transporting, and delivering items in a safe, timely manner with our cube van and pick-up truck
• Providing excellent customer service, answering questions and handling complaints
• Loading & unloading of Trucks | Yard & Worksites
• Demonstrate high-knowledge of inventory details, location & stock-levels on Site
• Demonstrate ability to identify grades, dimensions & species of lumber
• Required to perform pre-trip and post-trip inspections | Daily equipment inspections follow all Provincial driving rules & regulations
• Operate Forklift in a diligent, efficient & safe manner