BeExtraordinary

At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and
craft beverage company by delivering the perfect brand experience for every
lifestyle and occasion. Through our commitment to excellence, honouring our
roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.
Who We Are
We are one of Canada’s largest and oldest wine companies with a rich heritage in quality winemaking.
We produce some of Canada’s most recognized brands and offer our teammates a challenging and rewarding employment experience.
We are hiring a Sales Associate for our Wayne Gretzky Estate Winery and Distillery - this person will focus on creating memorable guest experiences and is responsible for performing all selling (including Wine Club memberships) and retailing functions within the retail boutique, during guest experiences, and when providing Guest Relations functions/services.
Wayne Gretzky Estates Winery and Distillery is part of the APL family, located in the heart of Niagara-on-the-Lake wine country. The 23,000-square foot facility nestled amongst the grapevines is the first combined winery and distillery in Ontario, inviting guests to join in a celebration of Canadian wine, Canadian whisky, and Canadian culture. We are one of Niagara on the Lake’s must do destinations! State of the art distillery, award winning wines and best in class cocktails & experiences - you won’t want to miss the opportunity to be a part of the team!

SPECIFIC ACCOUNTABILITIES

• Achieves/exceeds assigned Wine Club membership targets.
• Maximizes revenues per guest transaction (including up-selling) via a solid understanding of:
• property wines / property spirits / accessories / experiences / Wine Club membership benefits / events
• all Estate Wine Group properties and Andrew Peller Limited Wine Shop locations
• Facilitates guided tour and tasting experiences for property guests
• Assists with processing guest sales (via POS system) and with Guest Relations bookings/reservations (via internal reservations systems) when required
• Understands and adheres to retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); participates in monthly retail inventory process
• Follows safe work procedures/practices; reports any unsafe working conditions/hazards to assigned Manager on Duty
• Responsible for ensuring the cleanliness and safety of the store product/tour route/experience locations at all times

SKILLS & EXPERIENCE

• Demonstrated Guest/Customer service excellence focus
• Experience working with computer-based point-of-sale systems and handling cash an asset
• Smart Serve/Serving it Right Certification is required
• Demonstrates awareness of when guests and team members may need support, proactively offering assistance and contributing to team efforts without prompting
• First Aid certification an asset
  Note: As per provincial (Smart Serve/Serving It Right) stipulations, employees under the age of 19 may not be involved in the handling or serving of alcohol. This includes setting up wine bottles for guest experiences, clearing used stemware, stocking fridges/displays, etc.

Please refer the Job description for details