Sales & Booking Coordinator at Hopewell Residential

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Corporate Sales, Cold Calling, Event Coordination, Contract Management, Customer Relationship Management, Revenue Generation, Budget Management, Community Outreach, Strategic Planning, Microsoft Office, Google Docs, Brand Management, Interpersonal Communication, Organizational Skills, Lead Tracking, Negotiation

Industry

Real Estate

Description

The Sales & Bookings Coordinator, reporting to the Programs & Events Manager (PEM), is responsible for driving sales of corporate packages and overseeing all aspects of MHOA facility rentals, from initial inquiry through event completion. The Sales & Bookings Coordinator is responsible for driving facility‑rental revenue by developing compelling, profitable corporate packages and actively selling them through targeted community outreach and strategic cold calling. This role converts booking inquiries into confirmed contracts, ensuring a smooth and professional experience from first contact to final agreement. A key part of the position involves evaluating and improving current booking processes to increase operational efficiency and enhance the customer journey. The Coordinator also plays a creative, entrepreneurial role by identifying new revenue opportunities and designing rental options that align with evolving community needs within the greater South East Calgary Community. This position requires the ability to adapt to new technology, to think outside the box, to be creative and be a great communicator who simply enjoys working with people across the demographic spectrum and is a highly motivated team player. Competencies * Exceptional communication, interpersonal, leadership, organizational and planning skills * Proven ability to attract and build collaborative networks * Driven and self-motivated * Willingness to manage multiple tasks at once and adhere to guidelines, budgets, and deadlines * Ability to cold call with resilience, strong communication skills, and handle rejection without losing momentum * Close attention to contract details * Ability to work well under pressure * Be able to be fluid and the ability to change and adapt to meet needs of the current environment * Excellent writing and verbal communication skills * A positive attitude and approachability Key Responsibilities: * Create strong, competitive, and profitable rental packages tailored to corporate clients * Add value-driven features that appeal to businesses (e.g., employee perks, bulk discounts, exclusive access, recognition benefits). * Create a list of target businesses, make outbound calls to pitch the corporate packages and follow up consistently. Track leads, conversations and conversions * Coordinate and promote facility offerings through community engagement, partnerships, cold calling, networking events and trade shows to generate new business * Natural ability to develop creative rental concepts and new revenue streams that meet current community needs and expand the facility’s market reach * Achieve sales targets and revenue goals * Follow proper booking procedures and adhere to the policies of the Mahogany Homeowners Association * Respond to booking inquiries promptly and professionally, converting leads into signed rental agreements * liaise with clients and maintenance staff for set up and delivery of events * Prepare invoices, track payments and respond to related inquiries. Undertake collections on overdue accounts as necessary * Ensure liquor licensing and event insurance requirements and SOCAN & Re:Sound fee rules are followed * Conduct site visits with prospective clients, showcasing the facilities and service options * Analyze current offerings and identify gaps or upsell opportunities * Review and refine booking workflows to streamline operations and reduce friction for both staff and clients. * Ensure all renters, third party vendors, contractors, volunteers and employees comply with company polices, procedures and ethical standards * Excellent communication skills to manage and oversee customer complaints and comments * Establish and maintain safety protocols for all bookings, event staff, volunteers, contractors and participants and ensure all safety protocols are being followed * Other duties and responsibilities as required Requirements: * Sales Experience with a minimum of three years in the hospitality industry (preferred) * Post-secondary education in relevant field (marketing, sales, business) would be advantageous * Minimum three years’ experience in an office environment * Valid Driver’s License and reliable vehicle a must * Certifications and licenses appropriate to the organization * Experience in following through with the facility booking process * Experience in working with budget parameters and meeting those budget requirements * Ability to delegate, set expectations and monitor progress of booking requirements * Respond quickly in a dynamic and changing environment * Ability to initiate and model positive change * Work independently and in a team environment * Ability to adapt to new technology * Communicate and deal with people sensitively, tactfully, diplomatically and professionally at all times * Ability to effectively manage conflicting demands * Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Docs * Strong writing editing and proofreading skills * High flexibility with strong interpersonal skills that allows one to work effectively in a diverse environment * Excellent understanding and familiarity with brand building and brand management * Ability to build and sustain relationships with key business partners and other external stakeholders Working Conditions: * Operation of desk top computer and peripherals * Extended periods of sitting * Interaction with employees, management and the public at large * Working in a busy office environment with frequent interruptions * Work week consisting of Tuesday to Saturday, varied schedule and occasional overtime * Willing to adjust schedule accordingly to meet the clients’ needs * Will be required to complete a vulnerable sector police check * Ability to lift up to 50 lbs. on occasions * Will be required to work outside and off site

Responsibilities

Drive revenue by developing and selling corporate rental packages through targeted outreach and cold calling. Oversee the entire facility booking process from initial inquiry and contract signing to event completion and invoicing.