With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar GMC Utica team brings a proven track record combined with an unmatched reputation for quality in the Utica, NY market area.
If you are ready to take your career to the next level, we are looking for a Sales BDC to lead our team. Apply today! To learn more about our company, please visit www.leadcar.com.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a strong customer service background. Previous sales and/or marketing experience is a plus.
• Must have excellent verbal and written communication skills.
• Must possess strong organizational and time management skills.
• Must possess strong computer skills specifically in Microsoft Outlook and Excel and in navigating through websites.
• Must have the ability to influence and persuade to achieve desired results. Negotiation skills with evidence-based feedback is a plus.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing hr@leadcar.com

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop performance metric reporting that will be routinely (daily even) delivered to management and sales team members.
• Means test and verify routing of all lead sources, websites and other communication platforms route to the crm and isn’t compromised by going to personal email accounts, past employees, etc.
• Perform system wide audit to identify old, outdated, duplicative or irrelevant system generated communications to any/all clients. (e.g. auto responders and automated follow ups).
• Transition, train and execute the use of text functions inside the crm so all text message communications are captured inside the crm for legal compliance and accountability reasons.
• Identify, present and execute campaign opportunities to specifically target various cross sections of clients in accordance with current business conditions, inventory, incentives or any other contributing factors.
• Develop “lost sales” report that shows clients that have purchased elsewhere and provides feedback to management on lost opportunities as it relates to pricing, availability, sales process, personnel, location or other factors.
• Receives inbound sales phone calls, responds to internet sales leads and corresponds with customers through live chat, text, email or phone calls.
• Learns basic product knowledge and incentive programs and follows scripts provided by the company.
• Identifies the customer’s needs, provides information and addresses any concerns and schedules an appointment for the customer with a salesperson which should ultimately result in a vehicle sale.
• Places follow-up calls within 24 hours of an appointment that did not result in a vehicle sale.
• Places outbound calls to potential leads based on current marketing campaigns and lease termination lists.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a strong customer service background. Previous sales and/or marketing experience is a plus.
• Must have excellent verbal and written communication skills.
• Must possess strong organizational and time management skills.
• Must possess strong computer skills specifically in Microsoft Outlook and Excel and in navigating through websites.
• Must have the ability to influence and persuade to achieve desired results. Negotiation skills with evidence-based feedback is a plus