Sales Centre Manager

at  Carrier Enterprise Canada

REQUIRED QUALIFICATIONS:

• Proven experience managing a branch with proven business results
• 2 - 3 years of industrial experience, college degree in business or equivalent education and experience preferred;
• Computer literacy
• Good product knowledge preferred
• Good mathematical skills
• Excellent communication and interpersonal skills
• Strong computer skills and well organized
• Ability to motivate employees and make critical business decisions
• Enthusiastic and engaged with customers and employees

• Oversee the sales & profitability and sale center operations goals related to EBIT, Area Sales, Area LIPI, Area ecommerce, PI accuracy for a group of Sales Centers in an assigned market
• Manage the day-to-day operations of the sales center to achieve short- and long-term sales and profit objectives
• Develop business plans for the sales center that supports the overall Region and CEC plan
• Provide leadership to the sales center employees so that they may accomplish their individual goals
• Manage and coach employees through individual development, training, performance reviews, hiring and orientation
• Participate in the recruiting process to hire and train new Counter Sales Associates and Sales Center Managers; manage the Sales Centers in the respective market to develop, coach and motivate the teams to ensure that a high professional standard is achieved, and monthly sales and EBIT targets are met
• Oversee and conduct regular audits, sales and business reviews using business intelligence (BI) tools to identify opportunities to increase sales and profitability
• Develop and maintain long term relationships with customers
• Achieve plan performance by controlling expenses, working capital and inventory levels
• Optimize customer experience through E-Commerce
• Develop sales center marketing promotions and plans
• Direct all aspects of sales center admin, including bank deposits, communications, quality initiatives, and warranty and reporting requirements
• Provide a safe working environment that encourages employee development and high customer service
• Ability to communicate both verbally and written to a wide variety of skill/knowledge levels in addition to possessing excellent presentation skills