ADDITIONAL INFORMATION

Job Number25049551
Job CategorySales & Marketing
LocationSingapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for soliciting and managing group and catering opportunities. Achieve personal and team related revenue goals through revenue maximization of each opportunity. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.

JOB REQUIREMENTS

• A minimum of Diploma in Hotel Management or related field.
• At least 4 years at a Senior Managerial level or 3 years at a Managerial level in Hotel Groups and Catering Sales experience.
• Strong negotiation skills to close deals and secure contracts.
• Understanding of hotel business mix and sales strategies.
• Ability to present ideas, expectations and information in a concise and well-organized manner.
• Understanding and achievement of team and individual goals.
• Effective time management skills.
• Effective communication with clients, team members and other departments.
• Demonstrated leadership skills.
• Demonstrated customer development and relationship management skills.
• Able to start work within short notice period.
  Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
  JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Respond to incoming group and catering opportunities for the property and prompt follow up of quotations within 24 hours.
• Identifies, qualify, solicit and close group/catering business to achieve personal and property revenue goals.
• Collaborate closely with proactive sales team to ensure effective communication to meet customer expectations.
• Conduct site inspections of hotel facilities with clients, engage and demonstrate active listening skills and use negotiating skills with creative selling to close on business and negotiate contracts.
• Conduct daily telemarketing calls to solicit for leads and generate new enquiries for the hotel.
• Understand the properties primary target customer and service expectations; serve the customer by understanding the customer’s business needs and recommend appropriate business solutions, while building relationships and loyalty to the property and the brand.
• Manage and lead Sales Centre Team members by training team members and monitoring progress towards team goals.
• Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking space in Opera and Salesforce. Follow through on commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and handover of all the said documents.
• Ensure accurate contract/offer before sending it to the customer. Gains commitment of customer through signed contract/offer. Once signed contract/offer is received, completes accurate, detailed turnover documentation for Event Management.
• Stay current with latest trends and derive creative upsell initiatives.
• Explore all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, refer requests to other Marriott Hotel(s).
• To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.
• Achieve individual assigned sales goal for achievement of total sales budget.
• Abide by Marriott’s ethical business practices and adhere to hotel’s grooming standards, ownership, accountability and responsibility.
• Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department.