BRICKABILITY

Brickability Group plc consists of over 35 brands, all of which can bring together specialist products and services to meet the needs of the building and construction market. Each brand boasts an extensive portfolio of products including facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, rooftiles and slates. The Group distributes, and in many cases installs superior quality and strategically important building materials from major UK and European manufacturing partners, providing product solutions to both private and commercial specifiers, contractors, developers, and builders.

ROLE OVERVIEW

To liaise between sales teams, various departments, suppliers, and current/future customers, Handle a high volume of customer enquiries whilst providing a high quality of service to each caller, Processing orders from acknowledgement to delivery and offer excellent customer service at all time.

DUTIES & RESPONSIBILITIES

• Answering phones promptly
• Processing orders and enquiries from acknowledgement through to delivery to site, ensuring liaison with suppliers and customers
• Tracking sales orders to ensure that they are scheduled and sent out on time
• Resolving any sales related issues with customers
• Constant informing and updating of customers
• Checking order acknowledgement for accuracy
• Maintain and update customer notes with all transactions, schedule changes and requests
• Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents
• Maintain a day book with all day to day events
• Support the Sales Reps
• Liaise with suppliers of Brickability to ensure the best possible service for Brickability customers
• Follow company procedures and policies at all times
• Liaise with other members of staff in a professional and friendly fashion
• Attend training to develop relevant knowledge and skills