About the job

Responsible for managing the day-to-day administrative duties for the Sales Team ensuring all communication, correspondence and management reporting is executed in a timely manner. Reporting to the Director of Sales/Sales Managers, providing a comprehensive, confidential support to the sales team and assisting in key projects and other ad hoc activities to ensure an effective operation.

Duties & Responsibilities:

• Works closely with the sales team members to develop knowledge of sales activities and planning.
• Takes a proactive approach to ensure the smooth operation of the department and anticipates potential challenges before they arise.
• Acts as liaison between the Sales team members with customers, when necessary, PCC Members, Heads of Department, Managers, Team members, ensuring all internal Sales requests are communicated and arranged as requested.
• Telephone operator for the department.
• Ensures customer requests are handled immediately should a Sales Manager be out on sales calls.
• Covers office during absences/holidays/sales trips
• Inputs all client contacts into Opera for the sales team, this will be followed up by emails etc.
• Provides general administrative assistance and support to the Sales teams.
• Produces purchase orders for the Sales Team when needed.
• Assists with all sales trip organisation, collateral and catering etc
• Maintains inventory of collateral held in the office and ensures that all required collateral and catering for sales trips, exhibitions and events is arranged in a timely cost-effective manner.
• Manages Site Inspection calendar and to coordinates competitor sites
• Arranges events for the sales team including but not limited to distribution of invitations, co-ordination of RSVP lists, meet/greet and co-ordination of the attendee lists and distribution of gifts/goodie bags.
• Arranges Familiarisation trips for the sales team from invitations, co-ordination of event, rooms allocations, gifts, etc.
• Provides cover/support for Co-ordinators to cover absences/vacations.
• Supports the hotel operation in times of demand, to ensure client satisfaction.
• Co-ordinates and manages internal and external meetings with external PR agencies and companies when requested.
• Drives Corinthia values and philosophy.
• Partners with the Sales team and Operational teams, to understand the business needs and
• co-ordinates development of plans to support strategic objectives.
• Interacts with employees and guests beyond giving and receiving instructions, emphasizing relationships with supervisors, managers, co-workers, clients and guests.
• Follows up on Events billings
• Conducts show rounds and site inspections
• Assists with setting positive relations both within the Sales and Operational Teams to resolve any issues efficiently and appropriately, to always maintain the smooth running of the hotel operation.
• To keep up to date with hotel facilities and amenities, ensuring the hotel benefits.
• Focuses on producing results through active involvement with the Sales team and all clients whilst maintaining a positive and enthusiastic attitude.

Requirements:

• Ideally a minimum of 2 years experience within the 5* deluxe hotel
• Fluent in written & spoken English.
• Experience working with Opera PMS System preferred.
• Excellent attention to detail.
• Strong communication skills.
• Ability to prioritise and work to specific deadlines.
• Excellent organisational skills and diary management.
• Focused on providing consistently high standards of customer service