JOB DESCRIPTION – SALES CO-ORDINATOR

Job Title: Sales Co-ordinator
Department: Sales Office
Reporting to: Commercial Manager
Location: Wrexham Industrial Estate

KNOWLEDGE / EXPERIENCE

• Excellent organisation, administrative and problem-solving skills.
• A confident communicator, you’ll be able to liaise with people at all levels and via all channels – e-mail, telephone, and face to face.
• Proficient in MS Office, especially Excel skills.
• Familiarity with SAGE 50.
• Previous sales environment experience required.
• Ability to be pro-active, work with minimum supervision, and work well in a team environment.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.

ROLE

Working within a small team, the purpose of the role is to provide administrative support to the sales department. The Sales Co-ordinator will process orders from quote through to shipment, whilst maintaining good customer relationships and maintaining the company’s quality objectives.
Being positive and outgoing, you are pro-active and can work alongside other departmental staff to meet deadlines. Demonstrating an understanding of the sales process within a business, an excellent attention to detail, and ability to communicate effectively are imperative.

MAIN TASKS OF THE ROLE

• Initial handling of all sales/customer service e-mails and calls and escalating where necessary.
• Preparing quotations for customers and processing order requests.
• Processing orders, checking the orders have the correct prices, discounts, and product numbers.
• Management of contract schedules for key accounts.
• Answering customer queries, informing them of delays, arranging delivery dates.
• Working with other departments to ensure sales, queries and deliveries are handled efficiently.
• Arrange for the despatch of goods via courier and freight services worldwide.
• Collating sales figures and KPI’s for the sales function.
• Data input to in-house IT systems and sales CRM.
• Providing after-sales support when necessary.

OTHER TASKS

• General reception duties including answering incoming phone calls to the Company and meeting and greeting visitors.
• General office duties including, filing, distribution of post.
• Sales file maintenance, ensuring that sales files are correct and include proof of delivery for international shipments.