CUSTOMER SERVICE REPRESENTATIVE

We are looking for a proactive Sales Consultant to join our growing real estate team. In this role, you will serve as the first point of contact for clients, providing information, handling inquiries, and supporting the sales and leasing process.
The ideal candidate is passionate about delivering excellent service and has an interest in the real estate industry.

REQUIREMENTS:

• Previous experience in customer service, preferably in real estate or a service-based industry
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Familiarity with CRM systems and basic office software
• Positive attitude, problem-solving mindset, and a customer-first approach
• Ability to remain calm under pressure and handle client concerns professionally

• Respond promptly to customer inquiries via phone, email, and messaging platforms
• Provide accurate information about property listings, services, and availability
• Assist clients in understanding the buying, selling, and renting processes
• Schedule appointments and coordinate with property consultants for viewings
• Handle customer complaints or issues professionally and escalate when necessary
• Follow up with leads to ensure customer satisfaction and ongoing engagement
• Maintain updated records of client interactions and transactions in the CRM system
• Work closely with the sales, leasing, and marketing teams to support daily operations