Hickman Automotive Group is looking for a Sales Consultant to join our team at Hickman Chevrolet Cadillac in St. John’s. If you are an energetic and motivated individual who has a positive attitude, a dedication to providing exceptional customer service and a desire to succeed, then we would love to have you.
The primary role of a Sales Consultant includes providing exceptional customer service, promoting and selling products or services and building strong customer relationships.

QUALIFICATIONS:

• Education
• High School Diploma.
• Specialized knowledge
• Knowledge of and adherence to established sales processes and procedures.
• Knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications).
• Customer Service.
• Customer Relations.
• Computer knowledge.
• Team building.
• Skills
• Strong work ethic.
• Well-developed team member skills.
• Excellent interpersonal, telephone and communication skills.
• Abilities
• Ability to receive customers.
• Ability to effectively relate to customers of all backgrounds and to focus on customer enthusiasm.
• Ability to establish and maintain good relationships with customers and to exceed their expectations.
• Ability to network, follow- up on prospects, and ask for referrals.
• Ability to counsel customers (regarding their likes, dislikes, needs).
• Experience
• Experience in sales and customer service.
• Possess a valid NL Driver’s License

ABOUT US

What does it mean to work with Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province’s automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

• Presents a positive image of the dealership, both in the mode of dress and in a helpful and friendly attitude.
• Knowledge of and adherence to established Sales Processes and Procedures and the ability to secure quality appointments.
• Ability to effectively relate to customers of all backgrounds and to focus on customer enthusiasm.
• Knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications).
• Daily follow-up calls to current and prospective customers (minimum of 20 calls/day)
• Network and ask for referrals.
• Ability to counsel customers (regarding their likes, dislikes, and needs).
• Must have basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, and other variations of manufacturer’s products.
• Must have polished communication skills with customers, including the ability to present the dealership’s products and to pinpoint customers’ needs by interviewing and questioning.
• Must calculate cost allowances, fees, taxes, and down payments to arrive at the price of a vehicle.
• Must work with the Sales Manager in completing each sales contract to meet customers’ needs.
• Capable of addressing customer hesitation and resistance.
• Actively and regularly engaged on social media platforms, posting pictures and creating and sharing videos to target markets with relatable and pertinent information.
• Stay up-to-date on customer trends and automotive products.
• In conjunction with the Sales Manager, determine personal sales goals and the methods by which those goals will be met, which afford a structured method of building a clientele and achieving success.
• Work systematically not only in the sales process but also in the process of handling the many administrative requirements of the position (e.g., paperwork, plans, reports, and the maintenance of a prospect and owner follow-up system).
• Work readily with numbers and can discuss the company’s products with accuracy and assurance.
• Continual learning and training on new approaches to sales, new information regarding products, new administrative efficiencies, and customers.