Are you passionate about luxury interiors and exceptional customer experiences? Darlings of Chelsea, the home of handcrafted, high-quality furniture, is seeking a dynamic Sales Consultant to join our busy London showroom. This role is your opportunity to work with premium products, build strong customer relationships, and be part of a company synonymous with quality and trust in the interior design world.

WHAT WE’RE LOOKING FOR

We’re seeking someone who thrives in a fast-paced, customer-focused environment and shares our passion for luxury interiors. You’ll bring:

• Sales Flair: Previous experience in a sales or customer service role, ideally within retail or interiors.
• Exceptional Communication: A friendly and professional approach to engaging with customers and team members.
• Organizational Skills: Strong attention to detail and the ability to multitask effectively.
• Team Spirit: A collaborative attitude, contributing to the success of the team and showroom as a whole.
• Tech Savviness: Confidence in using tablets and desktop systems for order processing and communication.

As a Sales Consultant, you’ll be the face of our brand, guiding customers through their journey and showcasing our luxurious product range. Your responsibilities will include:

• Customer Engagement: Warmly greet customers in-store and assist with inquiries via phone, email, or online chat, ensuring an outstanding experience at every touchpoint.
• Expert Guidance: Develop an in-depth understanding of our products, from luxurious sofas and corner sofas to beds and homeware, to confidently recommend solutions tailored to customer needs.
• Order Management: Process orders, invoices, and purchase orders with 100% accuracy and timeliness using our tablet/desktop systems.
• Showroom Excellence: Maintain a pristine and inviting showroom environment, ensuring fabric displays, cushions, and marketing materials are beautifully presented.
• Customer Journey Support: Proactively update customers on the progress of their orders, delivery timelines, and resolve any issues or escalations with professionalism.
• Collaboration: Liaise with the admin and supply chain teams to ensure seamless operations and customer satisfaction.
• Team Contributions: Assist the Showroom Manager with additional tasks, ad hoc duties, and holiday cover as required.