THE WORLD OF LAINGS

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.
With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.
Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.

A CAREER AS UNIQUE AS YOU ARE

As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Passion should come as standard and creating magical moments will part of your everyday environment. Our Edinburgh team assist 38.75 hours per week, 5 days out of 7.

Here is How We See Your Role:

• Providing customers with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests.
• Leave customers with the feeling they received the best service.
• Developing in-depth knowledge of our products, the brand and conveying this with pride and enthusiasm to customers.
• Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery needs of prospective customers. Strive to achieve sales targets in line with store figures, being ever mindful of personal target.
• Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
• Maintaining excellent presentation of the jewellery and showroom.
• Receiving and booking repairs from customers.
• Following up with customers after their purchase for after-care issues and to request reviews.
• Take personal responsibility for stock handling, stock takes and watch/ jewellery counts.

The Perfect Person We are Looking For:

• A passion for luxury products including jewellery, diamonds, gemstones and watches.
• A proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service.
• Luxury retail sales experience (does not need to be jewellery specific).
• An ability to quickly build trust and rapport with clients and the wider Laings team.
• Commitment to driving client loyalty through exceptional customer service standards and a genuine interest in their needs.
• Able to work both as part of a team and by using your own initiative.

• Providing customers with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests.
• Leave customers with the feeling they received the best service.
• Developing in-depth knowledge of our products, the brand and conveying this with pride and enthusiasm to customers.
• Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery needs of prospective customers. Strive to achieve sales targets in line with store figures, being ever mindful of personal target.
• Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
• Maintaining excellent presentation of the jewellery and showroom.
• Receiving and booking repairs from customers.
• Following up with customers after their purchase for after-care issues and to request reviews.
• Take personal responsibility for stock handling, stock takes and watch/ jewellery counts