Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business that has grown into a very successful and reputable company within the industry. Our Head Office is based in the beautiful Wye Valley in the Welsh border town of Monmouth We have 16 inspirational showrooms across the UK and are currently recruiting for a Sales Consultant in our Cheltenham Showroom, with the flexibility to cover our other local showrooms.

EXPERIENCE:

You do not need prior industry experience before you join as we provide a comprehensive training programme to familiarise you with our product range. Having a creative flair with an eye for colour would be an advantage.
We look for people that thrive in a sales and customer focused environment and pride themselves on providing the highest level of customer service to secure the deal. The successful candidate will need to be self-motivated, sales driven, have the ability to prioritise tasks, have excellent communication both written and verbally, high levels of organisation and be computer literate with a good understanding of basic maths.
Full comprehensive training is provided. During your first few months training will be provided in our Cheltenham showroom and this showroom will be classed as your base showroom, therefore we are looking for someone who lives in a commutable distance to Cheltenham.
In return Mandarin Stone offers a competitive salary and great working conditions in a non-target driven environment with the emphasis on customer service.

THE ROLE:

The main purpose of this role is to provide customer service and support for clients, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered with a truly consultative approach.

DUTIES INCLUDE:

• Providing expert advice about our range or products to meet the design brief of the client.
• Seeking solutions to customers tile projects, seeking out the best product from our range.
• Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery.
• Work as part of a fast paced and close team offering product and technical advice.
• Answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service.
• Provide cover for our other local showrooms.