POSITION SUMMARY

The Sales Representative:

• Is focused on the process of understanding and meeting customer needs.
• Must have basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, and other variations of the manufacturer’s products.
• Should know much about competitors’ products and prices.
• Should demonstrate sensitivity toward customers, and a strong interest in exceeding customers’ expectations
• Must have polished communication skills with customers, including the ability to present the dealership’s products and to pinpoint customers’ needs by interviewing and questioning.
• Must calculate cost allowances, fees, taxes, and down payments to arrive at the price of a vehicle
• Must work with the Sales Managers in completing sale contracts that meet the customers’ needs.
• Can address customer hesitation and resistance.
• Presents a positive image of the dealership, both in mode of dress and in a helpful and friendly attitude.
• In conjunction with the Sales Manager, determines personal sales goals and the methods by which those goals will be met, which affords the Sales Representative a structured method of building a clientele and achieving success.
• Works systematically not only in in the sales process but also in the process of handling the many administrative requirements of the position (i.e. paperwork, plans, reports and the maintenance of a prospect and owner follow-up system).

Please refer the Job description for details