ARE YOU LOOKING FOR AN EXCITING SALES OPPORTUNITY WITH A LEADING BUSINESS?

Brandt has an opportunity for a Sales Consultant in Parts and Services to join our Ballarat Branch.

ABOUT US:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

ABOUT THE ROLE:

You will be responsible for proactively reaching out to customers, providing information on Brandt parts and services, and ensuring a seamless service experience.

DUTIES & RESPONSIBILITIES:

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets and key performance indicators (KPI’s) related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.
• Provide detailed information on Brandt parts, pricing, and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
• Maintain accurate records of customer interactions, orders, and service history in our CRM system.
• Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
• Stay updated on the latest Brandt product releases, service offerings and industry trends.