The opportunity

Moving into a retirement community is rarely a simple property transaction.

It is a significant lifestyle, emotional and financial decision that may involve a prospective resident, their partner, adult children, financial adviser and solicitor. Questions about timing, affordability, departure fees, future care and leaving the family home all need to be handled clearly, patiently and confidently.

We are looking for someone who understands that trust and commercial effectiveness are not opposites.

You will listen carefully, understand what matters to each prospective resident, communicate complex information in plain language and maintain thoughtful follow-up throughout what can be a lengthy decision-making process.

You must also be comfortable creating sales momentum: identifying opportunities in the market, helping shape campaigns, testing new lead-generation ideas, nurturing prospects and confidently asking for commitment.

This is meaningful, high-value consultative selling, and success requires initiative, creativity, discipline, resilience and strong closing ability.

About The Henry

The Henry is an established, family-owned and operated retirement community in Higgins, Belconnen. Our family has more than 30 years’ experience in retirement living, and approximately 140 residents already call The Henry home.

Stage 4 is the final stage and comprises 78 premium corner apartments across four low-rise buildings. It includes spacious one-, two- and three-bedroom apartments, together with a limited number of premium penthouse residences.

The apartments feature quality inclusions such as Miele kitchens, double glazing, New Zealand wool carpet, blinds and sheers, heated bathroom floors and considered contemporary finishes.

Stage 4 will also substantially expand the village’s lifestyle and wellbeing offering. New amenities include indoor and outdoor gyms, treatment rooms, an art room, bowling green, bocce, community gardens and expanded onsite home-care facilities.

Construction is underway, with completion targeted for late 2027.

What you will do

While working closely with the Managing Director, sales and marketing team, you will play a key role in managing the Stage 4 sales pipeline.

Your responsibilities will include:

• responding promptly and professionally to new enquiries;
• qualifying prospects and understanding their needs, concerns and decision-making process;
• conducting village tours, apartment presentations and sales appointments;
• explaining pricing, contracts and the retirement-village financial structure clearly;
• involving family members and professional advisers constructively;
• maintaining consistent, personalised follow-up over extended sales cycles;
• managing the existing database and re-engaging qualified historical enquiries;
• progressing reservations, deposits and contracts through every stage;
• maintaining accurate CRM records, forecasts and pipeline reporting;
• identifying objections, resolving barriers and confidently asking for commitment;
• working closely with the marketing team to create and execute lead-generation strategies;
• contributing practical sales insights to campaign messaging, audience targeting and content;
• developing information sessions, village events, referral initiatives and community partnerships;
• monitoring lead sources, conversion rates and campaign quality;
• identifying new audiences, channels and opportunities to strengthen the sales pipeline; and
• ensuring marketing activity is informed by what prospects are actually saying and responding to.

You will not be expected to produce marketing collateral alone. You will, however, be expected to bring market intelligence, sales ideas and genuine collaboration to the marketing process.

• This is a role for someone who takes personal responsibility for both pipeline growth and completed sales. It is not primarily an administrative or customer-service position.