Job Description
Sales Consultant
This is ANZ Worldline Payment Solutions
ANZ Worldline Payment Solutions is a joint venture between one of Europe’s leading payment technology companies, Worldline, and ANZ Banking Group.
We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then, we’ve built a new modern technology platform to enable us to bring an exciting roadmap of products and solutions to our customers, as payments technology and consumer preferences evolve.
What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our growing team.
It’s an exciting time to be part of our team. Find out more about ANZ Worldline Payment Solutions here .
Reporting to : Merchant Sales Manager
Compa The Opportunity:
The Sales specialist will be engaging with our customers and partners, providing exceptional service and support, receiving orders and exploring additional requirements. This is a call centre based environment that requires timely and accurate reply to all the incoming emails, taking inbound/ making outbound calls from new and existing customers, cross selling and up-selling products and making outbound follow-up calls to help customers with implementing payment solutions and decisions regarding which products suit them best . This requires working closely with all departments in SMB while consistently achieving and exceeding monthly personal KPI and Sales targets.

KEY REQUIREMENTS:

• Target based sales skills
• Interest in Merchant Acquiring
• Building relationships with customers and stakeholders
• Tracking sales via Sales Force / CRM
• Focus on Quality discussions and data input.

• To assist existing & new Worldline customer’s and partner’s sales inquiries via Inbound/Outbound calls and to sell Worldlines products / services
• Convert sales opportunities into profitable new business signings to meet sales and revenue targets
• Manage each new business sign up process, tracking the merchant’s application progress and ensure the application is assessed and processed in a timely, accurate and professional manner
• Understand merchant business needs by performing an accurate assessment of transaction volumes and turnover
• Recommend appropriate merchant solutions and provide the merchant with a pricing structure that maximises profitability, whilst remaining competitive
• Proactively anticipate requirements by understanding merchants’ current and future business needs
• Seek out and take advantage of new business opportunities
• Take personal responsibility for delivering high quality customer interactions
• Demonstrate service standards in all customer interactions
• Manage each new business sign up process, tracking the merchant’s application progress and ensure the application is assessed and processed in a timely, accurate and professional manner
• Be able to manage own time and adhere to rosters as required
• Maintain quality service levels
• Achieve set conversion rate targets
• Maintain knowledge of products and processes
• Work collaboratively with colleagues to help the team be more successful
• Develop personal strategies to improve outcomes
• Support and actively assist other team members in the work of the team
• Share successes and ideas within the team
• Compliance to policies