ESSENTIAL REQUIREMENTS:

• Minimum GCSE grades C or above in maths and English or equivalent.
• Good working knowledge of Excel, Word and PowerPoint.
• Full clean driving licence.
• Previous customer service experience.

DESIRABLE REQUIREMENTS:

• Multilingual.
• Previous experience in a Lettings / Property related role.
• Sales skills.
  Job Type: Full-time
  Pay: £25,000.00-£28,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company car
• Company events
• Company pension
• Free flu jabs
• On-site gym

Schedule:

• Monday to Friday

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person
Reference ID: Sales Consultan

ABOUT THE ROLE:

YPP are not the same as any other letting agencies, who mainly focus on sales. We strongly focus on customer service & building relationships with our tenants, who come from all over the world, looking for their new home.
As a Sales Consultant you will be negotiating signings and carrying out viewings on our luxury apartments after consulting with the client on their living needs & requirements.
You will report to the Senior Sales Consultant or Sales Manager, whilst closely working with our other consultants, the maintenance and marketing teams.
Not every working day is the same in this exciting business!

DAILY DUTIES INCLUDE:

• Meeting and greeting customers;
• Assisting customers with their inquiries face to face or over the phone;
• To conduct property viewings with potential tenants;
• Assembling tenancy papers/contracts and ensuring all relevant details are entered correctly (references, payment plans, specific requirements, etc.);
• Chasing outstanding documentation & payments as and when required and ensuring all documentation and payments received are recorded correctly on our software ahead of the deadline;
• Tracking tenants right to rent status where needed;
• Assisting in the management of keys & their locations in our locked boxes and arranging for keys to be cut/fobs to be reset required;
• Conducting mid-term inspections;
• Using our systems and softwares to input & store tenants details and calendar management;
• Communication with tenants via email and phone, WhatsApp, Wechat;
• Delivering Section 21 notices;
• Providing improvement feedback to managers throughout the company;
• Setting up parking spaces agreements and arranging ticketing for illegally parked cars;
• Supporting and actively participating in receptionist & customer service reps’ tasks when needed;
• Conducting move out inspections, taking pictures and filling out the relevant paperwork whilst reporting back to the main office with urgent matter (cleaning, removal, maintenance)
• Handing out move in/out packs & keys and checking all relevant documentation in on file, and
• Working with monthly KPIs