JUST RECRUITMENT SOLUTIONS ARE LOOKING FOR A SALES CONTROLLER FOR OUR CLIENT, A MAIN DEALERSHIP BASED IN NEAR NEW SOUTHGATE.

About you: You will already be in a Sales Controller position in the Motor Industry or you will be a high achieving, fully qualified Sales Executive with a minimum of 3 years’ experience within the motor industry who has a sound understanding of the Sales Process. Applications for this role are invited from individuals who have previously worked in Automotive Sales and are able to demonstrate ability and record of achieving targets and delivering exceptional customer service.
Existing and potential customers are at the heart of everything we do, therefore you will be a customer-focused individual that possesses a passion for delivering exceptional customer care. Naturally organised and able to process detailed information, you will keep your product knowledge up to date and relevant and be motivated to achieve in a results-focused environment.
You will have an outstanding work ethic, be able to lead from the front, inspire your colleagues to ‘raise the bar’ and exceed their full potential whilst driving Sales and add-on performance forward.
Strong organisational, communication and interpersonal skills are essential along with experience of working as part of a team with shared objectives and personal performance goals.
About the Role: As a Sales Controller, you will Assist the Sales Manager to implement departmental activities and action plans to support the achievement of the agreed budgets and objectives.

DETAIL OF KEY RESPONSIBILITIES FOR FULFILMENT OF ROLE (NOT AN EXHAUSTIVE LIST)

· Support sales prospecting and follow-up activity across the team to generate additional sales business and retain existing customers.
· Support the sales team to progress prospective customer enquires within Dealerweb.
· Implement activities and action plans to support the achievement of the agreed budgets and targets.
· Monitor paperwork quality through Audit processes. Work with the Sales Manager to implement training following audit advisories and failures.
· Work with the Sales Manager to calculate and present a finance quote to every customer in accordance with Consumer Duty
· Liaise with Marketing to ensure the website is up to date with headline finance offers
· Intervene and give advice where support is needed relating to finance/insurance in customer sales negotiations (2nd Facing).
· Complete sales contracts which meet customer needs and sales objectives including all ITC controlled documents in our Consumer Duty processes.
· Work with Sales Manager and Marketing to maximise the potential of FISC/eMaster.
· Ensure the sales team maintain and develop good relationships with customers by meeting and exceeding their expectations and working in accordance with the company and Renault Standards, utilising and maximising e-Reputation, Mystery Shop and Google Reviews.
· Work with the Sales Manager to train the team on Mystery Shop Standards.
· Complete all administrative functions, returns and record keeping in an accurate and timely manner.
· Log all activity to monitor performance and measure outcomes then provides regular feedback- Deal file returns and compliance are met on every outcome.
· Understand and comply with all appropriate Consumer Duty/FCA/GDPR sales legislation relevant to the department.
· Comply with all Health and Safety legislation to ensure safety and well-being of self, colleagues, customers and visitors.
· Complete any other appropriate sales activities as specified by the Sales Manager.
· Work with the Sales Manager to effectively manage getting Used stock from New Car part exchange to market.

MAIN ASPECTS OF JOB PURPOSE:

· Ensure each customer receives an exceptional experience on every occasion
· Ensure the sales team continuously deliver the highest level of customer satisfaction.
· Ensure agreed New & Used Business sales volume targets are met in line with monthly budgets
· Ensure gross profit targets are met through the optimisation of sales and peripheral income opportunities, combined with appropriate control of costs and expenditure.
· Ensure showroom control processes and procedures are followed consistently with every customer
· Achieve the customer satisfaction objectives, and ensure that each opportunity is taken to continuously improve the working methods and standards within the showroom environment
· Ensure effective documentation as per the Deal File Document Checklist

REQUIREMENTS OF THE ROLE:

· Job Holder must hold FCA/SAF accreditation
· Identification and resolution of dissatisfied customers issues in a professional and empathetic manner
· Build strong interdepartmental relationships, and to pay close attention to the requirements of those departments
· Pay close attention to administrative details, ensuring documentation is clear and legible and deadlines are achieved for internal controls.
· Work independently in a busy, active environment, managing workflow, own time, and that of others
· Present a consistently professional image to all customers through attitude, behaviour, and personal appearance
· Maintain up to date knowledge about new products, systems, and services
· Implement showroom controls and convince others of their benefits, encouraging full utilisation

TO FULFIL THIS ROLE, THE JOB HOLDER WILL NEED AN ABILITY TO:

· Demonstrate awareness of the Local New and Used Van Network and possess a good understanding
· Latest finance promotions from Manufacturers
· Appropriate customer handling skills
· Supervisory knowledge and skills
· Competitors’ products and prices
· Vehicle legislation, consumer legislation and trade practices
· FCA and F&I regulations & legislation, trade practices
What training is offered: We provide an extensive training and development program in house, alongside bespoke manufacturer approved training. You will also have additional help and support of your Colleagues and Management.
We are as passionate about our people as we are about cars. The automotive industry is constantly evolving and at we are determined to remain at the forefront. Our sales team are the key to our success, we recognise this through our commitment to training and development. From day one you will learn about the stunning range of vehicles around you, receive extensive in-house training plus training from Manufacturers. Join our driven, engaging, and motivated team with the pride and status that comes with being associated with one of the world’s largest car manufacturers.
As a family run business, we are committed to our staff’s wellbeing and we recognise hard work, loyalty and commitment to both our customers and your colleagues. Many of our employees have been with us for over 20 years, starting in junior roles and progressing into senior management. Our open and supportive management system provides a great place to realise your potential and unlock your career.
Exclusive Benefits:
· Manufacturer Sales related Prizes
· Colleague Referral Bonus of up to £1,000*
· Company vehicle provided*
· Extensive Manufacturer Training
· Exclusive Discounts on New and Used vehicles
· Discount on MOT & Servicing (including your family)
· Cycle to work scheme
· A range of training and leadership development programmes
· Life Assurance (death in service benefit) *
· Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
Due to the volume of applicants we receive, it may not be possible to respond to everyone individually. If you do not receive a response within 7 days, please assume you have been unsuccessful on this occasion, but if you do have relevant industry experience, we will retain your details and will be in touch when further suitable roles emerge.
Job Type: Full-time
Pay: £60,000.00 per year

Additional pay:

• Bonus scheme

Work Location: In person
Reference ID: JRSLCSCNS