General Duties & Responsibilities
1. Provide world class customer service in resolving product, freight, accounting, and other issues.
2. Provide logistical support for product ordering and shipments. May include troubleshooting delivery issues.
3. Scanning & processing of purchase orders, delivery documents, contracts, etc.
4. Must liaise between other departments and our customers to provide the service most suitable to the customer’s needs, cost and time restraints.
5. Assists sales representatives with accounting issues.
6. Assures accuracy and timeliness of data taken for sales representatives, along with being first check of reasonableness of accuracy received.
7. Prepare various spreadsheets to summarize the contract and delivery data for the sales team.
8. Must be able to work closely with the Sales & Marketing team to assess the sales, product and merchandising progress of the department and with projects as assigned.
9. Understands and provides the necessary business application form(s) for potential customers, including documents required for processing by the accounting department.
10. Supports sales team efforts in upselling product line to new and existing accounts.
11. Contributes to product packaging, development, content & quality control.
12. Answers customers’ questions about products, prices, availability, product uses, and credit terms; responds to any online or telephone queries in a calm and friendly manner.
13. Tracks Flour, Potato, Organic product, and Pinto Bean inventory.
14. Review accounts receivable records and credit policies to ensure compliance of current practices and procedures.
15. Quote product prices and prepare sales contracts for all “Navajo Pride� products.
16. Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
17. Responsible for coordination of all marketing meetings and sales meetings.
18. Assists in the coordination and oversight of Fairs and all in-store displays and promotions, including food demos.
19. Facilitate and coordinate Navajo Nation donations.
20. Assist with PR on the Navajo Nation and through various customers.
21. Follow-up with sales representatives on all complaints and verify that the correct documentation is being recorded.
22. Assist in preparing all graphic designs for all projects pertaining to the sales, marketing and distribution of the “Navajo Pride� Brand.
23. Assisting and preparing all live remotes, radio, and television ads for advertising and marketing of all Navajo Pride products.
24. Assist with design, creation and finalized presentations for all NAPI projects.
25. Identify prospective customers by using business directories following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Other
26. Works collaboratively, cooperatively, and in coordination with fellow team members and with others in the organization, treats them with respect, courtesy and consideration, and shows understanding and the appropriate support of other team members to help get the job done.
27. Provides information, guidance and resources to diverse groups of customers, clients and others outside of the organization; treats them in a friendly manner with professionalism, helpfulness, respect, courtesy and consideration at all times regardless of circumstances.
28. Maintains regular, dependable attendance and punctuality, and physical presence at the assigned worksite; must interact directly with people or objects at the worksite on a regular basis.
29. Complies with all applicable environmental health and safety policies, procedures and work rules, giving maximum effort to performing job functions in a manner that protects the health and safety of the incumbent, co-workers, and the general public
30. Performs other duties as assigned and which are deemed necessary or desirable by NAPI

Please refer the Job description for details