JOB OVERVIEW

The Leisure Group Sales Coordinator plays a vital role in supporting the growth and success of Branson’s Leisure Group Sales market, one of the most dynamic and community-connected sectors within our organization. This market demands a dedicated, detail-oriented, and enthusiastic professional who is eager to immerse themselves in every facet of leisure group sales.
The ideal candidate is not just seeking a job, but a long-term opportunity for growth. They should approach the role with curiosity, initiative, and a passion for learning, actively acquiring new skills and knowledge to support both the team and their own professional development. This role is designed as a steppingstone into future leadership, with clear opportunities for advancement for someone who demonstrates drive, adaptability, and a commitment to excellence in the leisure travel space.

QUALIFICATIONS

• High school diploma or equivalent required; a combination of relevant education, training, or experience may be considered
• A minimum of one year of administrative experience in a professional office setting; experience in a hotel front office or sales office is strongly preferred
• Proficiency in Microsoft Office Suite required; familiarity with CRM platforms or database systems preferred
• Strong attention to detail, data entry accuracy, and organizational skills
• A valid driver’s license is required for employees who may operate a vehicle for work-related purposes; personal insurance coverage must be maintained
• Must be able to perform physical tasks such as bending, kneeling, squatting, reaching overhead and at ground level, and lifting or moving items up to 30 pounds
• Ability to safely climb stairs while carrying materials weighing up to 30 pounds
• Frequent walking within the office and occasional movement to nearby locations required
• Ability to remain seated and focused for extended periods when performing computer-based tasks
• Visual and auditory ability sufficient for reading screens, operating technology, and communicating clearly in person and via telephone or video conferencing
  Note: The organization is committed to complying with the Americans with Disabilities Act (ADA). Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

SPECIAL CHARACTERISTICS AND ABILITIES:

• Must have a proactive, self-starting approach, with the ability to work independently, take initiative, and make informed decisions without needing constant direction
• Demonstrates exceptional organization and attention to detail, with the ability to manage multiple projects, shifting priorities, and meet deadlines consistently
• Possesses strong verbal and written communication skills, including the ability to speak clearly, write professionally, and listen attentively
• Comfortable interacting with stakeholders, with strong interpersonal skills, including the ability to work collaboratively, resolve conflict diplomatically, and maintain a positive attitude
• Brings a creative mindset and is willing to contribute ideas during planning discussions, strategy sessions, and event development
• Remains calm and adaptable under pressure, able to prioritize and respond effectively in fast-paced or urgent situations
• Exhibits a strong customer service orientation and takes pride in delivering high-quality results and positive partner experiences
• Maintains a commitment to accuracy, professionalism, and integrity in all tasks, including handling sensitive and confidential information
• Possesses working knowledge of general office equipment and software tools, including Microsoft Office Suite; ability to learn CRM systems and other platforms as required
• Familiarity and proximity to the Branson area are preferred
  Job Type: Full-time
  Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Experience:

• hospitality/hotel: 2 years (Preferred)

Ability to Commute:

• Branson, MO 65616 (Preferred)

Work Location: In perso

The Leisure Group Sales Coordinator provides essential administrative, logistical, and creative support to the Leisure Group Sales Department, with a focus on Student Travel, Motorcoach, Family Reunions, Church Groups, and other group segments. This role supports the planning and execution of group sales-hosted events, manages communications with community partners, and coordinates committee activities. The coordinator is expected to take initiative, contribute fresh ideas, and stay engaged across all areas of Leisure Group Sales while ensuring smooth operations and exceptional partner experiences.

• Respond promptly and professionally to all group sales leads, including calls and emails; engages with buyers and tour operators to provide exceptional service and enters all interactions into the CRM system for accurate tracking
• Maintains accurate records for all sponsored group sales projects, including publications and hosted events, tracking partner participation, payments, and required materials
• Follows up with partners and guests to collect missing materials, confirm participation, and ensure all deadlines are met; learns to develop or use automated tools to streamline collection and track unsubmitted items when possible
• Organizes and fulfills direct mail campaigns, including Requests for Information, Sales Kits, and other group sales collateral
• Coordinates shipping logistics for group sales materials, including occasional Sales Kit fulfillment and advance shipment of supplies for leisure events, trade shows, and hosted programs
• Manages publication tracking for the Group Tour and Reunion Planner, the Student Resource Guide, and other publications as they arise, monitoring partner sign-ups, payments, and content submissions
• Supports the Director of Leisure Group Sales and the Finance Department in following up with partners as needed regarding outstanding materials, payments, or commitments related to sponsorships, memberships, and other group sales initiatives
• Inputs and maintain accurate lead and client data in the CRM system, creating tags, tagging appropriately, and organizing targeted lists and groupings as needed
• Supports the Director of Leisure Group Sales in all tasks related to trade shows and conferences, including ordering materials, coordinating with convention centers and vendors, managing transportation logistics, working with the creative team on event materials, and handling pre and post-show communications with stakeholders and external clients; expected to develop proficiency in each area to provide effective support
• Conducts monthly and quarterly inventory of promotional materials, updates records, places reorders as needed, and ensures all items are well organized and clearly labeled
• May assist with managing digital community groups such as Facebook or LinkedIn to ensure we are effectively engaging with tour operators, travel planners, and community partners
• Supports Leisure Group Sales committees and task forces by scheduling meetings, preparing agendas and PowerPoint presentations, tracking attendance, taking notes, and distributing minutes for member review and approval
• Performs other duties as assigned, including occasional evening or weekend support for group sales hosted events such as meet and greets, site tours, or industry shows