• Coordinate the sales office. Manage incoming enquiries, telephone and email correspondence, appointments, client visit arrangements and prompt routing of leads to the correct colleague.

• Maintain reliable records. Update CRM entries, client and account profiles, contact databases, sales activity logs and digital filing in line with departmental standards.

• Support proposals and contracts. Format approved quotations, letters, presentations, agreements and supporting documents, ensuring accuracy and proper version control.

• Prepare reporting. Compile daily, weekly and monthly sales activity reports, account production summaries, pending actions and meeting materials from validated data.

• Track follow-ups. Maintain calendars, sales-meeting minutes, action trackers, deadlines, signed documents and other coordination logs.

• Facilitate internal communication. Liaise with Reservations, Revenue, Finance, Marketing and Events on approved commercial requests, client requirements and documentation.

• Keep collateral current. Maintain presentation materials, approved rate sheets, brochures, templates and shared folders so the team uses consistent and current information.

• Support team logistics. Arrange client