OUR CULTURE

At TC, our culture is built on the pillars of collaboration, responsibility, and authenticity, and an unwavering commitment to excellence. We live by our four core values - Aim High, Do it Together, Be Responsible, and Be Authentic - which inspire us to deliver exceptional results while creating an environment where every individual contributes to the business’s success.
We recognise that Sales is at the heart of our business, and the team are supported by every department. Each Tribe member plays a vital role in shaping the customer experience, which is why Sales is always front and centre in our minds. Together, we are a team of bubbly, enthusiastic, driven, and passionate people who desire to succeed and be amazing together.

JOB DESCRIPTION

Title: Sales Coordinator
Job Overview: Are you ready to embark on a dynamic career journey where your exceptional customer service skills can truly shine? We are seeking a Sales Coordinator to join our dedicated team. In this role, you’ll be the welcoming voice and the problem-solving wizard behind our thriving customer relationships. You’ll play a vital part in ensuring that our clients receive top-notch service from their first interaction with us to the timely delivery of their orders. If you’re passionate about building lasting relationships, thrive in a fast-paced environment, and have a knack for multitasking, we want to hear from you.

QUALIFICATIONS AND SKILLS:

• Proficiency in Microsoft Office suite
• Strong administrative skills
• Demonstrated ability to multitask effectively

KEY RESPONSIBILITIES:

• Deliver Exceptional Service: Process customer orders, enquiries, and aftersales requirements with precision, professionalism, and a friendly demeanour.
• Collaborate Efficiently: Engage daily with various departments, including merchandise, ordering and our warehouse team to swiftly resolve issues and ensure seamless operations.
• Manage Enquiries: Be the first point of contact for customer enquiries via email, phone, and order processing, always providing clear and helpful responses.
• Communication Mastery: Keep customers informed about company updates, liaise effectively with our CRM and Field Sales teams, and maintain open lines of communication internally.
• KPI Excellence: Meet and exceed Key Performance Indicators (KPIs) to help us achieve our business targets while delivering exceptional customer service.
• Relationship Building: Collaborate closely with our Field Sales and CRM teams to establish and nurture long-term relationships with our valued clients.
• Feedback Champion: Share customer feedback, process improvements, and issues with the relevant teams and management to help us continually enhance our service.
• Escalation Point: Identify and escalate issues to the appropriate managers or team leaders when necessary to ensure swift resolution.
• Information Hub: Keep up-to-date with departmental information and ensure customers are regularly updated on their orders. Generate customer reports when required.
• Flexibility: Embrace the opportunity to adapt to evolving responsibilities and go above and beyond to support the company’s goals.

WHILST WE WOULD LOVE TO RESPOND TO EVERY SINGLE APPLICANT APPLYING TO OUR ROLES, WE ARE UNABLE TO REPLY TO EVERYONE DUE TO THE HIGH NUMBER OF CVS WE RECEIVE ON A DAILY BASIS. PLEASE BE AWARE THAT IF YOU HAVEN’T BEEN CONTACTED WITHIN 10 WORKING DAYS THEN YOU HAVE NOT BEEN SUCCESSFUL THIS TIME AROUND.

To review our GDPR policies please visit our website www.tcoffice.co.uk/pages/policies
Job Types: Full-time, Permanent
Pay: Up to £24,570.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In perso