To provide an outstanding and consistent level of service to our customers as well as internally (Field Sales team, Application Engineering, Supply Chain Management, Finance).

Experience:

• Working experience in an international company, preferably in industrial manufacturing environment
• At least 2 years experience working in a customer facing support role and/or sales position
• Prior SAP knowledg

Skills:

• Profound technical understanding and knowledge
• Numerate
• SAP knowledge
• Understanding of planning / international supply chain networks
• Computer literate (Microsoft Office

Personal Qualification:

• Excellent Team player
• Positive and open minded character with hands-on/can-do mentality
• Customer oriented
• Good communication skills (written and oral)
• Good organisational skills
• Proactive
• Problem solving attitude
• Accurate and good attention to detail

• Serve as the primary order contact for our customers
• To provide HUBER+SUHNER with the highest level of support on all aspects from order processing to product delivery
• To be an active member of the Customer Service Team to ensure the future development and success of the company
• To maintain professionalism when dealing with internal and external customers
• Partner and co-ordinate with the HUBER+SUHNER manufacturing sites in Europe to ensure timely delivery of products
• Visit customers, when required, to support the external sales team
• Answer incoming queries and respond to customer needs
• Ensure that all responsibilities under your remit are compliant with H+S documented processes at all times
• Comply with Health & Safety and Environmental guidelines and advise your Line Manager of any issues as they arise
• Ensure all standard quotes, enquiries and orders are processed within a maximum of 24 hours from receipt
• Ensure that any customer enquiries, which cannot be directly answered, are logged within 24hours and passed to the individual concerned and that the responses to these enquiries are also logged.
• Initiate and follow up actions to requests arising from Field Sales visit reports for e.g. Catalogues, samples etc.
• Maintain accurate and up to date files for all your business documents and correspondence
• Liaise with other departments to ensure that internal & external customer’s requirements are met at all times
• Assist Accounts department to resolve account issues or disputes associated with accounts/customers with whom you are associated
• Ensure returns related to sales office errors are kept to an absolute minimum, and where appropriate initiate corrective actions to ensure no repeats of the same type of error occurs.
• Carry out any other reasonable duties as required by your Line Manager

Experience:

• Working experience in an international company, preferably in industrial manufacturing environment
• At least 2 years experience working in a customer facing support role and/or sales position
• Prior SAP knowledge

Skills:

• Profound technical understanding and knowledge
• Numerate
• SAP knowledge
• Understanding of planning / international supply chain networks
• Computer literate (Microsoft Office)

Personal Qualification:

• Excellent Team player
• Positive and open minded character with hands-on/can-do mentality
• Customer oriented
• Good communication skills (written and oral)
• Good organisational skills
• Proactive
• Problem solving attitude
• Accurate and good attention to detail.