Sales Coordinator at AWR Career Site

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Coordination, Customer Support, CRM Systems, Microsoft Office, Order Management, Lead Allocation, Document Verification, Invoicing, Interpersonal Communication, Multitasking, Vehicle Leasing Knowledge, Reporting

Industry

Holding Companies

Description

* Act as a liaison between customers and Sales Consultants to ensure smooth and efficient sales operations, including reservation creation and confirmation, order booking, and delivery coordination, thereby contributing to target achievement. * Serve as the primary point of contact for customer support via telephone, email, or face-to-face interactions while consultants are in the market. * Coordinate with the Traffic Department for customer registration, fine clearance, mortgage release, and other related processes. * Verify relevant sales documentation, such as custom certificates and VIN details, before communicating with customers. * Prepare and review supporting documents for invoicing and maintain proper filing and organisation of records. * Allocate leads and enquiries to the sales team, ensuring timely consolidation and submission of customer registration requests. * Provide onboarding support to new joiners in coordination with the GHRD and GIT departments (e.g. Windows access, Keyloop, Oracle responsibilities, etc.). * Uphold the highest standards of professionalism and ethical conduct, handling confidential information with discretion Measurement & Performance: * Support the achievement of Branch Sales objectives by ensuring all sales coordination tasks are completed on time and in compliance with company policies. * Maintain punctuality, discipline, and adherence to attendance standards. Administration: * Generate and submit reports to managers, including daily invoicing, weekly forecasts, and target/model mix achievement reports. * Assist the manager with market intelligence, competitor quotation analysis, logistics, and order management. Finance & Risk Management: * Ensure timely submission of bank documents. * Maintain proper control and copies of customs documents and traffic letters for the respective team. * Verify cheque clearance before releasing customer registration papers, processing vehicle registration, and delivering vehicles. Process Compliance Role: * Ensure full compliance with ISO standards, Standard Operating Procedures (SOPs), and Group Internal Audit (GIA) requirements . * Adhere to company policies and industry regulations to maintain operational integrity. * Support internal audits and take corrective actions as required to uphold compliance standards. Educational Qualification * Graduate or Diploma holder with strong IT proficiency. Work Experience * Minimum 2 years of experience in sales coordination or a related role. Competencies * Strong communication and interpersonal skills. * Proficiency in Microsoft Office, CRM systems, and other sales-related software. * Ability to multitask, prioritize, and work in a fast-paced environment. * Knowledge of branch sales processes and vehicle leasing is an advantage. * Ability to work flexibly depending on business needs. Languages * English a must, Arabic an added advantage AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. For more information, visit www.awrostamani.com [https://www.awrostamani.com/]. AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me. Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group’s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region. For more information, visit www.awrostamani.com [https://www.awrostamani.com/].

Responsibilities

Acts as a liaison between customers and sales consultants to manage reservations, order booking, and vehicle delivery coordination. Responsible for administrative tasks including invoicing, lead allocation, and ensuring compliance with ISO and company standards.