ABOUT US

Superior Hair Extensions has been a trusted name for over 20 years, but the real story is our explosive growth in the last three. We’ve doubled in size in the past 12 months alone, and with a young, ambitious team, the momentum isn’t slowing down. We’re now looking for a driven Sales Coordinator to work directly with our clients — building relationships, managing leads, and helping take our brand to the next level.

MINIMUM REQUIREMENTS

• 2–3 years’ proven experience in sales, account management, or client-facing customer service. (required)
• Excellent communication skills (written and verbal). (required)
• Proficiency with CRM systems and strong computer literacy. (required)
• Australian work rights (citizen, PR, or valid visa).

THE ROLE

This isn’t a cold-calling job. You’ll be working with warm leads, inbound enquiries, and existing clients — guiding them through our product range, answering questions, and helping them find the perfect solution. You’ll spend your time on Zoom calls, phone check-ins, and emails, making sure every client feels supported from first contact through to purchase and beyond.
It’s a role for someone who’s confident speaking with people, naturally persuasive, and thrives in a fast-moving, team-driven environment.

WHAT YOU’LL DO

• Jump on Zoom calls and phone calls with clients, salons, and wholesale partners.
• Manage inbound leads — qualifying, following up, and converting them into sales.
• Build strong, long-term client relationships by understanding their needs and offering tailored solutions.
• Work closely with the marketing team to align promotions and campaigns with sales conversations.
• Keep CRM systems (HubSpot, Salesforce, or similar) up to date with client interactions and pipeline status.
• Assist in preparing quotes, proposals, and follow-up documentation.
• Provide after-sales support to ensure customer satisfaction and repeat business.