ABOUT CLUTCH:

We’re on a mission to reinvent the way people buy, sell, and own cars.
Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse thousands of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.
Named three years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.
Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, British Columbia, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and BMO. To learn more, visit clutch.ca.

ABOUT THE ROLE

We’re looking for a Sales Coordinator to join our Sell to Clutch team. This role is all about attention to detail, document verification and communication—you’ll be the critical link between our advisors finalizing customer deals and our Payments team executing at all stages of the funnel. You’ll work behind the scenes to make sure every vehicle transaction is ready to go, helping to deliver a seamless experience for customers selling their vehicles to Clutch.

WHAT YOU’LL DO

• Audit customer-submitted documents to ensure compliance, accuracy, and alignment with company standards.
• Flag discrepancies or fraudulent-looking documents to the appropriate teams for further investigation.
• Upload customer documents, conduct lien checks, and maintain accurate, organized records in internal systems.
• Serve as a partner to acquisition and compliance teams, ensuring seamless workflows and proper document handling.
• Act as the liaison between cross-functional teams to resolve flagged issues and improve processes where gaps are identified.
• Monitor and report on key performance indicators (e.g., document processing times, accuracy rates) to support efficiency and customer satisfaction.
• Keep systems up-to-date and accurate, ensuring information is easy to retrieve and aligned with operational priorities.
• Collaborate with leadership to refine workflows and drive process improvements that prevent fraud and increase efficiency.