Job Description

Roles & Responsibilities

• Order & Commercial Management: Verify, process, and manage incoming orders (including high-priority bulk orders) in the ERP system within tight timelines. Execute accurate local and export documentation (Invoices, Packing Lists).
• Logistics & Dispatch Coordination: Liaise with purchase, warehouse, and finance teams to arrange delivery vehicles, manage order/sample dispatches, and meet daily shipping schedules.
• Customer & Sales Liaison: Serve as a primary point of contact for clients on order statuses, tracking, and logistics inquiries while supporting daily sales workflows.
• Claims & Compliance: Resolve pricing or dispatch discrepancies, issue debit/credit notes, and coordinate Third-Party Inspections (TPI) to maintain strict compliance.
• Reporting & System Operations: Generate regular Sales Coordination reports and collaborate with IT to ensure smooth ERP order management operations.

Desired Candidate Profile

• Experience: Minimum 3+ years of experience in Customer Service or Sales Coordination (preferably within the Rockwool, insulation, or building materials manufacturing industry).
• Education: Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Technical Skills: Strong proficiency in MS Office (Excel, Word, Outlook) and extensive hands-on experience with ERP systems and logistics workflows.
• Key Competencies: Exceptional communication, strong problem-solving skills under pressure, and solid knowledge of commercial documentation, export regulations, and HSE standards.
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