Sales Coordinator at Concord Hospitality Enterprises

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

20.0

Posted On

30 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation Management, Contract Administration, Room Block Management, Client Communication, Administrative Support, Event Planning, Time Management, Multitasking, Interpersonal Skills, Organizational Skills, Digital Sales Systems, Hospitality Sales

Industry

Hospitality

Description

Sales Coordinators are vital to the success of our hotel, serving as the direct link between the front desk and the sales team. In this role, you will assist with incoming reservation calls for groups and meetings, support the sales team with contracts and room blocks, and ensure seamless communication across departments so our guests and corporate clients receive exactly what we promise. At Concord, we believe in promotion from within—many of our Sales Coordinators grow into Sales Managers and even future Directors of Sales! Responsibilities: • Serve as one of the first points of contact for incoming sales calls; respond quickly and professionally to internal partners and external customers. • Assist with room blocks, reporting, client notifications, group resumes, event orders, billing details, and other administrative aspects of group and event bookings. • Support pre-event, main event, and post-event details by tracking, documenting, and communicating with clients and internal teams. • Gain knowledge of hotel food and beverage offerings, function space, audio-visual services, and other event-related details. • Learn and utilize digital sales systems (Delphi, CI/TY, PMS) and understand hotel sales strategies to achieve team goals. • Participate in meetings, conference calls, reporting, and training sessions as required. • Collaborate with teammates in a unified, entrepreneurial way to achieve overall hotel success. • Take ownership of career development by pursuing training and growth opportunities. Qualifications: • Prior hospitality or sales support experience preferred. • Strong organizational skills with keen attention to detail. • Excellent communication and interpersonal abilities. • Proficiency with digital sales systems or willingness to learn. • Ability to multitask and manage time effectively in a fast-paced environment. • Team-oriented mindset with a proactive and professional approach. Benefits (Full-Time Associates Only): • Competitive wages • Medical, dental, and vision insurance • Life insurance and short/long-term disability options • 401(k) program with company match • Tuition assistance • Discounted room rates at Concord-managed hotels • Training, development, and career advancement opportunities Why Join Concord? Our culture is built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN—which serve as the foundation of everything we do. At Concord, we provide a supportive environment where associates are valued, and our “Associate First” policy is a way of life. We recognize our associates for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and delivering the best customer service and quality accommodations in every market we serve.

Responsibilities

Acts as the primary link between the front desk and sales team by handling incoming reservation calls and managing group bookings. Supports the sales process through contract administration, room block reporting, and coordinating event details with internal teams.