SALES COORDINATOR/CUSTOMER LIAISON

GREEN CEDAR HOMES - Calgary, AB
At Green Cedar Homes, we take pride in knowing our commitment to luxury home building is carried out in every detail. Our family is growing and we are seeking a Sales Coordinator/Customer Liaison who provides administrative support and is an integral point of contact for customer communication. Attention to detail, quality, & craftsmanship is what we are all about so having a passion for a perfectly built home is what we are looking for.
This position requires a highly organized, data entry, sales, and administrative coordinator. The Sales Coordinator/Customer Liaison primary role is to assist the Sales & Marketing Controller in administrative duties resulting from the purchase and sale of new homes from start to finish. Additionally, the Sales Coordinator/Customer Liaison communicates with our clients directly and through email sharing legal documents, possession letters and warranty info.
Responsibilities:

This position has multiple areas of responsibility within the Sales Department inclusive of document coordination, client files, client communication, and internal support.

• The primary responsibility of the Sales Coordinator/Customer Liaison are general clerical duties and attention to detail while performing them are of the utmost importance.
• Filing signed purchase agreements, change orders, customer files, ensuring all documents are properly initialled signed, and executed, etc.
• Document management & Data entry – Scanning, photocopying, faxing, saving and distributing electronic documents, electronic filing, excel data entry.
• Document review – Ensure accuracy of purchase agreements, possession letters, final summaries of sale, etc.
• Maintain records of customer information in database/lot inventory.
• Client communication through multiple communication channels.
• Ensure homeowner expectations are managed and issues are completed in a timely manner.
• Responsible for sending out customer satisfaction surveys/progress emails.]
• Address customer issues/concerns throughout the design/build process and gives attention to appropriate department.
• Other duties as assigned

Qualifications:

• Diploma or Degree in Business Administration, Sales, Marketing and/or Real Estate or a relevant background.
• Experience in a customer-facing clerical or administrative role, or previous sales experience.
• Home building/construction industry understanding is considered an asset.
• Excellent written and verbal communication skills.
• Exceptional organizational and analytical skills.
• Strong customer service focus.
• Ability to work independently with minimal supervision, and as a team player.
• Strong sense of accountability, dependability, ethics, and integrity.

*Additional languages other than English would be considered an asset.
Only candidates selected for an interview will be contacted. Green Cedar Homes provides equal opportunity in employment and encourages applications from all qualified candidates.
Job Types:
Full-Time, Permanent Salary
Job Types: Part-time, Permanent
Pay: From $1.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off

Experience:

• Customer service: 2 years (required)
• Sales administration: 2 years (required)

Work Location: In perso

Please refer the Job description for details