ABOUT SCIENTIFIC SAFETY ALLIANCE (SSA)

At Scientific Safety Alliance (SSA), we’re on a mission to revolutionize how scientists experience regulation-mandated services. We provide testing, inspection, and calibration services—and supply air filters and equipment parts—to pharmaceutical, medical device, and research organizations across the U.S.
We’re growing fast. With 16 acquisitions in a little over 2 years, a customer base of 5,500+, and a spot on Inc. Magazine’s 2024 and 2025 Fastest-Growing Private Companies, SSA is scaling quickly—and looking for bold, customer-obsessed talent to grow with us.

THE ROLE

As a Customer Success Manager (CSM), you’ll be the face of one of our largest companies, CSI Testing. You’ll ensure our clients feel confident, supported, and delighted with their service experience. From onboarding and retention to ensuring our Field Technicians provide world-class service, you’ll own the customer journey and help position SSA & CSI Testing as a trusted partner.
This role blends relationship management, operational savvy, and a deep understanding of the scientific and regulated environments we serve. It’s perfect for someone who thrives in a fast-paced, mission-driven company where your work makes a direct impact.

WHAT YOU’LL DO

• Serve as the primary point of contact for a portfolio of customer accounts
• Own customer onboarding, training, and success planning
• Monitor service delivery, respond to issues, and proactively address risks
• Work closely with our Field Technicians to ensure efficient scheduling.
• Drive customer retention and satisfaction through consistent engagement and support
• Identify upsell opportunities and collaborate with Sales on account expansion
• Analyze customer trends and feedback to improve service offerings and processes
• Partner cross-functionally with Field, Operations, and the Finance team to ensure a seamless customer experience.
• Be an internal voice for the customer—advocating for their needs and goals