Sales Coordinator at Eastern State Penitentiary Historic Site

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Experience, Management Experience, Leadership, Problem-Solving, Multitasking, Time Management, Organizational Skills, Attention to Detail, Cash Handling, Training Programs, Inventory Management, Communication, Team Motivation, Safety Standards, Flexibility

Industry

Museums;Historical Sites;and Zoos

Description

Job Details Job Location: Philadelphia, PA 19130 Job Summary: The Sales Coordinator is an exemplary member of Eastern State’s full-time staff. They demonstrate the ability to deliver excellent customer service. This position will support the Sales operations at Eastern State Penitentiary Historic Site and work closely with the Manager, Sales . During Halloween Nights the Sales Coordinator will oversee and manage all aspects of Sales operations onsite related to the show. The Sales Coordinator is positive and supportive of Eastern State and its programs; will assist in training new staff and serves as a role model for all staff members. Duties & Responsibilities: Operations Working in Eastern State’s Ticket Booth, Sales Areas (such as the Center Pop-Up Store and/or Museum Store) Scan pre-paid tickets, ring tickets and merchandise, greet visitors, help direct visitors and answer their questions, explain various programming options, perform basic cleaning/disinfecting tasks, and uphold safety and security standards. This position will work daytime hours Tuesday – Saturday from mid-November to end of May and Halloween Nights Show nights the beginning of September through mid-November. Process refunds in ticketure in person or online Support Sales manager in maintaining appropriate inventory levels once a monthly Occasionally act as the point person for radio communication, emergencies, and frontline daily operations Halloween Nights Will oversee and manage all aspects Sales operations onsite related to the show. Prepare the Assistant Sales Manager to function in the Sales Manager role when RM is not on duty, Create a nightly schedule for their staff, work with Senior Managers to fill in any missing positions each night, ensure staff get adequate nightly breaks, make regular rounds through your department, at least once per hour when the show is open to the public, communicate regularly with your staff: pre and post show meetings and regular emails, Review and approve employee time/hours through Paycom Handle discipline and feedback with employees in accordance with company policy Management Support Provides exemplary customer service to visitors while role modeling outstanding customer service for frontline staff. Oversee daily operations when Sales manager is not available Be a second point of contact for the Sales team Develop and implement training programs for Sales staff to enhance performance and service quality. Monitor performance of Sales staff addressing issues in real time, and escalating to Sales Manager as needed. Ensures compliance with the United Steelworkers (USW) Collective Bargaining Agreement (CBA) in day-to-day operations and staff supervision. Cash Handling Cash handling responsibilities include counting a drawer, counting the till, checking staff drawers, executing voids and refunds, processing groups, processing donations, completing closing paperwork, and making bank runs. Safe access Counterpoint access Qualifications Required Skills/Abilities: Weekend work, evening work and holiday work are required. 3- 4 years of Sales experience preferably in a museum store At least 3 years of management experience Prior leadership experience required. Proficiency in basic math skills Should be skilled in problem-solving, multitasking and time management with a proven ability to meet deadlines. Able to work in a fast-paced environment and maintain the organization’s commitment to excellent customer service and programming. t Ability to lead, supervise and motivate a team of employees. Excellent organizational skills and attention to detail. Physical Requirements: Ability to stand for prolonged periods of time. Ability to work in space where temperatures may vary to cold and hot Ability to lift up to 10 pounds EEO Statement Eastern State Penitentiary Historic Site Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, gender expression, arrest record or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. ESPHS strongly believes in second chances and, as such, is committed to providing appropriate employment opportunities to those who have been incarcerated. As a condition of employment, all individuals who accept an employment offer must complete a criminal background check. Eastern State will review any criminal record and make appropriate employment decisions in accordance with applicable law and its policies. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Eastern State Penitentiary Halloween Nights employees are expected to be flexible and to take on additional duties as assigned, according to the organization’s needs and the staff member’s skills and abilities.

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Responsibilities

The Sales Coordinator will support sales operations, manage ticket sales, and oversee staff during Halloween Nights. They will also provide customer service and assist in training new staff.