Fallsview Group is dedicated to delivering memorable experiences through exceptional hospitality and a wide range of amenities. From world-class dining at STK Steakhouse, Ruth’s Chris Steak House and many more restaurants to stunning views from one of our many luxury hotels, we are committed to providing outstanding value and service for both business and leisure travelers.

QUALIFICATIONS:

• Minimum 2 years experience in hospitality (with a Sales/Guest Services focus)
• Excellent organizational/computer skills
• High school diploma
• College diploma/University degree an asset

• Assisting Sales Managers with sales accounts
• Inputs Account information accurately in sales software and on a timely basis.
• Works closely with clients to finalize account details (food & beverage, rooming lists, Porterage)
• Collects deposits & final payments from clients
• Prepares supporting documentation as requested for sales accounts
• Prepares correspondence as requested to customers and employees
• Maintains, updates and files contract information as required
• Perform all job functions in a safe and healthful manner
• Develop a comfortable rapport with all clients, (on phone and email and site inspections)
• Keep accurate records of all group and fit activity
• Input rooming lists into the property management systems
• Prepare approved group corporate/association contracts and send to clients and get deposits or payment, when required
• Conduct sales site inspections of the hotels and restaurants occasionally.
• Assist in the group sales process.
• Adhere to all company policies and procedures
• Any other tasks as requested.