Sales Coordinator/Front Desk Agent at Atira Hotels

Elmhurst, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Sales Support, Data Entry, Communication Skills, Microsoft Office, Multitasking, Organization, Teamwork, Flexibility, Attention to Detail, Problem Solving, Guest Relations, Reservation Management, Operational Support, Positive Attitude

Industry

Hospitality

Description

Overview: Courtyard by Marriott Elmhurst is seeking a friendly, organized, motivated individual to join our team as a Sales Coordinator / Front Desk Agent. This role blends administrative support for our sales department with hands-on guest service at the front desk. It’s a great opportunity for someone who enjoys both relationship-building and operational work in a fast-paced hotel setting. Location: Courtyard by Marriott Elmhurst, 370 IL-83, Elmhurst, IL 60126 Typical Shift Hours & Schedule + Additional Information (i.e. Necessary Experience, Skills, Programs, Req Access etc.) See Below: Job Title: Full-Time Sales Coordinator / Front Desk Agent ________________________________________ Key Responsibilities Sales Coordinator: • Provide administrative and customer service support to the Sales team. • Assist with data entry, reports, and maintenance of sales files and spreadsheets. • Input group rooming lists, create group master accounts, manage routing instructions, and monitor cut-off dates. • Prepare and distribute group resumes, Banquet Event Orders (BEOs), and customized promotional materials. • Handle inquiries from potential clients by phone, email, or in person. • Support internet research, prospecting, and social media efforts related to sales activities. • Process commission requests and assist with business travel reservations. • Help ensure the department stays organized and on track to meet goals. Front Desk Operations: • Welcome and assist guests with check-in and check-out efficiently and courteously. • Manage reservations received via phone, email, and online channels, ensuring accuracy in rates, dates, and billing. • Handle guest inquiries, requests, and issues promptly to ensure a positive experience. • Process payments, post charges, and manage credit authorizations or holds. • Maintain reservation files and room availability records. • Communicate effectively with other departments to support guest needs and operational flow. • Uphold Marriott brand standards and always safeguard guest information. Benefits * Accident, critical medical supplement insurance * Dental Insurance * Employee assistance program * Employee hotel room discount * Health insurance * Health savings account * Holiday pay * Life insurance * Long-term disability * Paid time off * Paid training * Professional development assistance * Vision insurance ________________________________________ Qualifications • High school diploma or equivalent required. • Previous customer service or hospitality experience required; hotel or sales experience preferred. • Strong written and verbal communication skills with excellent attention to detail. • Proficient in Microsoft Office; experience with hotel reservation systems is a plus. • Ability to multitask, stay organized, and meet deadlines. • Professional, friendly, and team-oriented attitude. • Flexibility to work a variety of shifts, including some evenings and weekends. • A positive attitude and genuine interest in hospitality and sales. ________________________________________ Schedule: Full-time, flexible schedule including weekends and holidays as needed.

Responsibilities

The Sales Coordinator/Front Desk Agent provides administrative support to the sales team while also managing guest services at the front desk. This role involves handling inquiries, managing reservations, and ensuring a positive guest experience.