Sales Coordinator at Full House Resorts, Inc

, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Sales coordination, Data entry, Customer service, Document preparation, Record keeping, Communication, Attention to detail, Organizational skills, Time management, Property management systems, Contract processing, Billing reconciliation, Office management, Professional phone etiquette

Industry

Gambling Facilities and Casinos

Description

Sales & Administrative Support: * Answer incoming sales calls, take accurate messages, and route inquiries to the appropriate Sales Manager. * Complete inquiry forms and distribute leads to the sales team in a timely manner. * Monitor department voicemail/phone service messages and communicate follow-up items to the appropriate team member(s). * Maintain departmental files and records for all group bookings (electronic and hard copy), including audit-ready contract files. * Assist the sales team with correspondence, document preparation, internal communication, and general administrative support. * Create, maintain and update Sales SOPs in coordination with the sales leadership team; ensure updates are reviewed/approved prior to posting or distribution. * Support internal scheduling/office coverage by confirming team office times are reflected on calendars and sending reminders as needed. Contracts & Deposits: * Prepare and process group contracts as directed by the sales team; ensure required approvals are obtained per protocol prior to sending. * Scan and upload fully executed/countersigned contracts to the Sales & Catering system and attach to the corresponding booking record. * Coordinate deposit processing and record deposits within Sales & Catering. Upload and update deposit documentation in the appropriate booking file. * Send deposit receipts and confirmation documentation to clients and copy appropriate Sales Manager as directed. * Handle sensitive payment documentation in accordance with company privacy and security requirements. Group Room Blocks Reservations: * Maintain group blocks within the property management system and/or Sales & Catering system as required. * Ensure group blocks are built accurately (e.g., taxes, commissions, routing, and presets) and aligned with contract terms. * Upload and maintain rooming lists for groups. Review for duplicates, errors, and discrepancies prior to arrival. * Run final rooming lists prior to group arrival and distribute internally; place a hard copy in the group file when required. * Monitor cut-off dates and block changes; escalate extension requests for approval when needed. * Support post-event documentation by updating/actualizing guest room pickup within Sales & Catering. Event & Guest Coordination Support: * Assist with preparation of group arrival packets for the Front Desk (e.g., group resume, final rooming list, VIP list). * Coordinate VIP and group amenity requests; complete amenity request forms and assemble amenity baskets when applicable. * Support Conference Services and the Sales team with administrative event materials as needed (e.g., drink tickets, menus, signage coordination with Marketing). * Serve as a responsive internal point of support to help ensure group-related requests are communicated and routed appropriately. Billing & Post-Event Documentation: * Assist with processing final invoices and verifying group billing details for master accounts, and submit to Conference Services for final approval. * Review master accounts for accuracy prior to client invoicing, including identifying potential guest room charges posted to the master. * Support contract-based credits and adjustments (e.g., comp rooms) in coordination with Sales/Accounting prior to group departure when applicable. * Support the sales team with documentation required for financial reconciliation and audit requests. Department Operations: * Maintain organized booking files for audit and recordkeeping purposes; follow established filing/retention procedures. * Prepare purchase orders and track invoices submitted for the Sales department per SOP. * Order and manage office supplies for the Sales department. * Support gift certificate creation and tracking, including maintaining logs/spreadsheets and assisting with controlled redemptions as directed. * Assist with preparation for trade shows and sales events, including organizing and staging materials and supplies. * Support periodic file archiving and office organization projects as assigned. QUALIFICATION REQUIREMENTS: * Must obtain a Support Gaming License as directed. * Strong organizational and administrative skills with excellent attention to detail. * Ability to manage multiple priorities in a fast-paced environment and meet deadlines. * Excellent written and verbal communication skills; professional phone etiquette. * Demonstrate customer service skills and ability to handle sensitive information with discretion. EDUCATION AND/OR EXPERIENCE: * 1–2 years of administrative, hospitality, or sales support experience preferred.

Responsibilities

The Sales Coordinator will provide comprehensive administrative and operational support to the sales team, including managing group contracts, room blocks, and billing documentation. They are also responsible for maintaining departmental files, coordinating office supplies, and assisting with event-related materials and guest amenities.