POSITION OBJECTIVE

Dynamic, fun, and fast-paced sales office looking for a strong candidate who is well organized and motivated to fill a Sales Coordinator role to support Group Sales, Leisure Sales, Marketing, and Catering and Conference Services. Individual must have desire to learn all aspects of the industry and is open to advancement within the department or organization. We are seeking an individual that is eager, maintains a positive attitude, and enjoys working with people. This role requires an individual who can multi-task, take initiative on problem solving, and anticipate needs of their Sales Managers. This is an opportunity for an individual to cultivate skills and gain experience at a luxury hotel, be a pivotal member of the team, and establish a long-term career.

EDUCATION/EXPERIENCE

• High School diploma or general education degree (GED); Bachelor’s degree preferred.
• Previous hospitality/resort experience in sales, marketing, banquets, catering, etc.
• Prefer some graphic design background with Dreamweaver, InDesign, etc.
• Knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.
• Work independently and as part of interdepartmental teams to ensure overall positive guest experience
• Must be reliable, work well under pressure, and able to consistently meet deadlines
• Proficient in Microsoft Office (including Outlook, Word, Excel, and PowerPoint)
• Excellent organizational and communication skills
• Post-secondary education preferred

REQUIREMENTS

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Excellent interpersonal and sales-related skills.
• Exceptional organizational and supervisory skills.
• May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with breakdowns involving several concrete variables in standardized situations.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel.
• Comply with quality assurance expectations and standards.

• Completes special projects and related duties as assigned
• Handle all internal meeting requests to include, but not limited to: initial outreach, blocking appropriate space, completing BEO, following up to obtain final guarantees, attending BEO meeting, check meeting space/room set prior to the meeting start time.
• Generating 10-day and 30-day reports and distributing to the teams.
• Distribute daily change log including BEO distribution and updates in the BEO book
• Creating resume due list and distribute packet, weekly.
• Prepare amenity request form and cards, based on information listed in the resume.
• Offer assistance with resumes and BEO’s as needed.
• Additional administrative duties to include, but not limited to: creating menu cards, tent cards, menu requests forms, outlet request forms.
• Communicate upcoming site inspections.
• Supports Leisure Sales in managing all aspects of retail agent reservations and Travel Industry needs for Hotel Bennett ensuring highest level of luxury service is provided.
• Recording the minutes during Sales & Marketing meetings
• Ensure all departments have information required associated with a reservation to perform their part of ensuring the SHR/Hotel Bennett service level standard is delivered (amenity fulfillment, resumes, pre-arrival information, etc.)
• As directed, respond to travel agent/client requests within four (4) hours of receipt during regular business hours. Provide out of office message for after hours and weekends alerting that the response will be the next business day, and an immediate alternate contact for the Front Desk/Reservations.
• Compile marketing reports and assist on marketing special events as needed.
• Monitor influencer and advertising requests to Marketing Manager and DOSM.
• Assist with social media campaigns and posts as requested by Marketing Manager/DOSM.
• Update and monitor marketing projects in Monday (project management tool)