To support our commitment to diversity and meet local labor requirements, we are currently prioritizing candidates who enhance the team’s international and cultural representation. Arabic speakers are encouraged to apply.

• Coordinate with Service Engineers/Technicians for issues related to preparing quotations.
• Send feedback emails to customers regarding site visits for warranty claims, SRF, and T&M jobs.
• Prepare all quotations in the system (INFOR) and coordinate with relevant teams for order processing.
• Arrange payment collections from customers, either by courier or a cost-effective mode, as requested by the Sales and Operations teams.
• Follow up on payments on behalf of the Sales Team.
• Conduct customer satisfaction surveys for walk-in customers and SKM customers, analyzing results for monthly/quarterly/yearly ISO audits.
• Complete vendor registration forms for Sales & Operations and gather required information for other departments.
• Perform clerical duties, ensuring accurate data records to support departmental activities.
• Prepare and send estimations and proposals based on site inspection reports.
• Organize, classify, file, and retrieve information by content, purpose, user criteria, or numerical order.
• Prepare reports, charts, graphs, and other statistical data for the branch.
• Prepare and send proforma invoices to customers and coordinate advance payment collections.
• Provide support for material arrangements as per orders and notify the Operations Team to initiate the job.
• Create and maintain accurate records of AMC quotations, including relevant documentation.
• Manage AMC renewals, visits, and payment collections.
• Regularly review and follow up on outstanding payments.
• Process service quotes in the system with supporting documents for order processing and execution.
• Handle all service calls (internal and external), including registration and actioning of requests.
• Use the call register in ERP to monitor and close open tickets raised by AFS.
• Manage transaction costing and closure.
• Complete all inbound and outbound transactions related to material movement in ERP, ensuring documentation is generated.
• Track, monitor, and follow up on open/pending orders.
• Coordinate procurement of materials and subcontractor services, processing purchase requisitions (PRs) for POs.
• Record HRIS data for the service field team, including normal and overtime hours.
• Prepare task lists for labor-related orders and coordinate with field team supervisors for timely execution.
• Follow up with field team supervisors/service engineers to update man hours in the ERP system.
• Perform any other tasks assigned by the department line manager.
  Let me know if you would like to make any adjustments or further refinements!
  Job Type: Permanent

License/Certification:

• driving license (Preferred)