Job Description

Roles & Responsibilities

CRM & Opportunity Administration

• Maintain accurate entries of leads, opportunities, activities, quotations, and follow-ups within CRM.
• Ensure completeness of supporting documentation prior to advancing deal stages.
• Coordinate with internal stakeholders to close data gaps and maintain data integrity. Monitor pipeline hygiene to support accurate forecasting and reporting.
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Order Management & Execution Coordination

• Provide structured order acknowledgements and shipment updates to customers.
• Coordinate with the Projects, Technical, Finance, Processing, and Logistics teams to ensure seamless order execution.
• Organize quarterly business reviews for key accounts in coordination with account managers and the head of sales.
• Follow up with internal departments to resolve pending actions impacting order timelines.
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Sales Documentation & Administrative Support

• Prepare quotations and commercial proposals in alignment with pricing approvals and product configurations. Coordinate calendars, schedule meetings, and support backend requirements for customer engagements.
• Ensure systematic filing and accessibility of commercial documents, including SOWs, agreements, and approvals.
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Lead Generation & Marketing Coordination

• Conduct lead generation activities, including cold calls, social media research, and email campaigns.
• Identify prospective customers and maintain a lead funnel.
• Coordinate with vendors for in-house and external marketing campaigns and promotional activities.

Quality Assurance & Delivery Standards

• Ensure strict adherence to CRM governance, approval workflows, and documentation standards.
• Validate that all commercial and operational handovers are supported by complete and accurate data.
• Promote structured sales process execution and accountability across departments.

Desired Candidate Profile

• Bachelor's degree in Business Administration, Marketing, or a related field to provide a strong foundation in sales principles.
• A minimum of 2 years of experience in sales coordination or support roles, demonstrating a proven ability to assist sales teams effectively.
• Experience in the same industry preferred, allowing for better understanding of market dynamics and customer needs.
• Fluency in English is essential, with additional language skills highly valued to cater to diverse client bases.
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