Key Responsibilities

1. Sales Order Processing & Account Support

• Receive, review, and validate customer purchase orders (POs) against contractual terms, active price sheets, promotional discounts, and credit limits.
• Generate and maintain accurate Sales Orders (SO), pick requests, proforma invoices, and delivery notes in the ERP system.
• Act as the daily operational point of contact for field sales representatives and key accounts regarding order tracking, product availability, and delivery schedules.
• Process customer return requests, short deliveries, and transit damage reports; coordinate with finance to issue relevant credit/debit notes.

2. Inventory Coordination & Stock Monitoring

• Review real-time SKU stock levels across regional distribution centers and warehouses prior to order confirmation.
• Manage stock reservations and allocations across competing channels to prevent out-of-stock penalties with key accounts.
• Enforce FEFO (First Expired, First Out) and FIFO (First In, First Out) handling guidelines to minimize expired or unsellable inventory.
• Partner with warehouse teams during periodic physical cycle counts, identifying and reconciling inventory variances against ERP records.
• Identify slow-moving, obsolete, and near-expiry goods (SLOB) and escalate them to sales management for clearance actions.

3. Dispatch, Transport & Logistics Coordination

• Coordinate daily with warehouse shipping supervisors and external freight/3PL carriers to schedule pickups and allocate transport capacity.
• Prepare, cross-check, and distribute required dispatch paperwork, including commercial invoices, packing lists, delivery manifests, and transport permits.
• Monitor live shipments, identify route bottlenecks or delivery delays, and proactively alert account managers and customers.
• Follow up on signed Proof of Delivery (POD) documents, ensuring timely return and archiving for invoice reconciliation.

4. Operational Reporting & Cross-Department Alignment

• Track and report daily order fulfillment metrics, backorders, and OTIF (On-Time, In-Full) performance.
• Provide historical stock movement and pending-order data to procurement and demand planning teams to support replenishment planning.

Desired Candidate Profile

1. Education: Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Commerce, or a related discipline.
2. Experience: 2–4 years in sales coordination, supply chain support, or inventory/logistics coordination within the FMCG or consumer goods sector.
3. Systems & Tools: Hands-on proficiency with ERP platforms (such as SAP SD/MM, Oracle, Microsoft Dynamics) and intermediate to advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP).
4. Skills: Strong organizational and multi-tasking skills, commercial acumen, effective verbal and written communication, and problem-solving skills under tight deadlines.

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