50,000.00 CAD — 50,000.00 CAD

Job Type
Full-Time Regular
Job Description

OVERVIEW:

Join us. We are seeking an experienced and highly organized Sales Coordinator. The Inside Sales Coordinator is the backbone of our sales support team. In this role, you will:

• Manage and process customer orders with precision and accuracy.
• Support Account Managers by ensuring they are always equipped with the right information, making them look great in front of their customers.
• Coordinate with distributors and logistics partners to ensure smooth delivery across both the U.S. and Canada.
• Jump in where needed—whether that means pulling product samples, taking last-minute photos, or providing hands-on support at trade shows.

This role is not about marketing or calling, it is about execution, organization, and ensuring the customer experience is exceptional. You will gain more hands-on experience in one year than in five years at most agencies, all within a fast-growing (500% growth over the past decade), friendly, and collaborative team environment in our newly renovated workspace.
SALARY: $50,000 per year
LOCATION: 86 Six Point Rd, Etobicoke, ON, M8Z 2X2 - Google Map
ABOUT CTI: CTi Living is a leading manufacturer and supplier of high-quality plastic planters and containers for both indoor and outdoor use, proudly serving the floral, greenhouse, and home décor industries. Since 2003, we have been designing, manufacturing, and wholesaling decorative and functional planters across North America and the UK, combining style, durability, and functionality in every product we create.
Today, our products are trusted by over 400 greenhouse growers and sold through major national retailers, including Home Depot, Walmart, Costco, Lowe’s, Loblaw Companies, Kroger, Canadian Tire, and Menards, as well as a wide network of independent garden centers and décor retailers.
What sets CTi Living apart is our commitment to innovation, craftsmanship, and customer service. From ready-to-use designs to fully customized solutions, we offer a diverse range of products tailored to the unique needs of our partners. Using advanced injection moulding and thermoforming processes, we bring creativity to life—whether it’s a rustic “stone” pot that feels as though it came from an Italian villa or a glossy cobalt “ceramic” design fit for a modern gallery.
Over the years, we have grown into an international team driven by collaboration and continuous improvement. We take pride not only in our products but also in the success of our customers, believing that actual growth happens when we grow together.
Our mission is bold yet simple: to revolutionize the planter industry—one pot at a time.

EDUCATION

• A college diploma or university degree in Business, Marketing, Project Management, or a related discipline is considered a strong asset.
• While formal education is valuable, equivalent professional experience demonstrating strong organizational, analytical, and customer service skills will also be considered.

EXPERIENCE

• 2–3 years of experience in sales support, customer service, or administrative roles, ideally involving order management or account coordination.
• Proven ability to take on increasing levels of responsibility and manage multiple priorities in a fast-paced environment.

LANGUAGE SKILLS

• Verbal and written proficiency in English is required; proficiency in French is a bonus (but not required).

TECHNICAL & COMPUTER SKILLS

• Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Proficiency in Excel is essential, with the ability to build reports, analyze data, and manage order information.
• Comfortable with technology, data entry, and excellent typing speed and accuracy.
• Experience with CRM/ERP systems (e.g., Salesforce or similar) is considered an asset.

OTHER REQUIREMENTS

• Must be legally authorized to work in Canada.
• A personal vehicle is an asset but not mandatory.
• Occasional travel to U.S. trade shows may be required.

SKILLS & PERSONAL ATTRIBUTES

• Multitasking & Prioritization: Ability to manage multiple assignments simultaneously while meeting deadlines and addressing time-sensitive issues.
• Team-Oriented: A collaborative mindset, always willing to support colleagues and contribute positively to the team environment.
• Motivated & Ambitious: Demonstrates initiative, drive, and a desire to grow within the role and the company.
• Eager Learner: Views learning as essential—adaptable, coachable, and enthusiastic about overcoming challenges and developing new skills.
• Calm Under Pressure: Maintains composure and professionalism in high-stress or fast-paced situations.
• Analytical Thinking: Possesses strong problem-solving skills with the ability to interpret data and think strategically.
• Communication Excellence: Exceptional verbal and written communication skills, with the ability to engage professionally with customers, colleagues, and partners.

KEY RESPONSIBILITIES:

As a Sales Coordinator, you will play a central role in ensuring a seamless experience for both our customers and Account Managers. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities with accuracy and professionalism. You will be the backbone of day-to-day sales support, ensuring orders are processed flawlessly and customers receive the highest standard of service.

Join us. We are seeking an experienced and highly organized Sales Coordinator. The Inside Sales Coordinator is the backbone of our sales support team. In this role, you will:

• Manage and process customer orders with precision and accuracy.
• Support Account Managers by ensuring they are always equipped with the right information, making them look great in front of their customers.
• Coordinate with distributors and logistics partners to ensure smooth delivery across both the U.S. and Canada.
• Jump in where needed—whether that means pulling product samples, taking last-minute photos, or providing hands-on support at trade shows